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- Tasks: Manage the end-to-end claims process and support clients through complex commercial risks.
- Company: Join Howden, a global leader in insurance with a culture that values collaboration and innovation.
- Benefits: Enjoy flexible working options, career progression, and a supportive work environment.
- Why this job: Be part of a passionate team that celebrates client success and drives positive change.
- Qualifications: GCSE Maths and English required; A levels and insurance qualifications are desirable.
- Other info: This is a full-time, permanent role based in Colchester with hybrid working options.
The predicted salary is between 36000 - 60000 £ per year.
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Executive who will join an established Claims team and be responsible for delivering a high quality and efficient claims service to clients.
Please note this is a full-time, permanent opportunity. You will be based in our Colchester office and ideally be onsite for 2 days per week on average.
Overview:
- Managing end to end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)
- Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
- Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims
- Analyse claims data, identify trends and develop strategies to mitigate risk and create reports, reduce claim frequency and improve overall claims management processes
- Provide leadership, guidance and mentoring to the claims handler and other junior team members to foster a culture of excellence and accountability and continuous improvement
- Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/ assessors/ 3rd party legal representatives and industry partners to enhance the customer satisfaction and loyalty
- Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions
- Prepare and present reports & presentations, highlighting key performance indicators
- Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion
- Negotiating with insurers to obtain the best possible settle terms under the terms of the policy
- Act as an advocate of the claims function and settlements
Knowledge:
- Strong understanding of insurance policies, coverage types, and claims procedures (essential)
- Brokerage experience (essential)
- Strong client relationship management experience (essential)
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
Skills:
- Excellent analytical, problem-solving skills and decision-making skills (essential)
- Outstanding communication, negotiation, and interpersonal skills (essential)
- Customer focused approach (essential)
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
- Confident, assertive and resilient under pressure
- Able to provide constructive feedback, coaching, mentoring to support the professional growth of junior teams members (essential)
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments
- Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential)
Qualifications:
- GCSE Maths and English (or equivalent).
- A levels (desirable).
- CII & CILA (desirable).
- BDMA certificate – (British Damage Management Associate)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
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Our successes have all come from someone brave enough to try something new
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We support each other in the small everyday moments and the bigger challenges
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We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent #J-18808-Ljbffr
Claims Executive - Corporate & Commercial employer: Starr Underwriting
Contact Detail:
Starr Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with the specific insurance policies and claims procedures relevant to corporate and commercial sectors. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding Howden's operations.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims management. Engaging with current employees or attending industry events can provide insights into Howden's culture and expectations, giving you an edge during the application process.
✨Tip Number 3
Prepare to discuss your experience in managing complex claims and your approach to client relationship management. Be ready to share specific examples that highlight your analytical and negotiation skills, as these are crucial for the Claims Executive role.
✨Tip Number 4
Stay updated on the latest trends and regulatory changes in the insurance industry. Being knowledgeable about emerging technologies and market shifts will show your proactive attitude and readiness to contribute to Howden's innovative approach.
We think you need these skills to ace Claims Executive - Corporate & Commercial
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Claims Executive position. Tailor your application to highlight relevant experience in managing claims processes and client relationships.
Highlight Relevant Experience: In your CV and cover letter, emphasise your brokerage experience and understanding of insurance policies. Use specific examples to demonstrate your analytical skills and problem-solving abilities, as these are essential for the role.
Showcase Your Soft Skills: The job requires excellent communication and interpersonal skills. Make sure to include instances where you've successfully negotiated or collaborated with clients and stakeholders, showcasing your customer-focused approach.
Tailor Your Cover Letter: Craft a compelling cover letter that reflects Howden's values and culture. Mention your passion for the insurance industry and how you can contribute to their mission of providing high-quality claims service. Be sure to express your enthusiasm for the role and the company.
How to prepare for a job interview at Starr Underwriting
✨Know Your Insurance Basics
Make sure you have a solid understanding of insurance policies, coverage types, and claims procedures. Brush up on your knowledge of the industry to demonstrate your expertise during the interview.
✨Showcase Your Client Relationship Skills
Prepare examples that highlight your experience in managing client relationships. Be ready to discuss how you've built trust and loyalty with clients in previous roles, as this is crucial for a Claims Executive.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you've used analytical skills to assess claims and identify trends. Think of specific instances where your problem-solving abilities led to successful outcomes.
✨Emphasise Team Collaboration
Since the role involves working closely with various stakeholders, be ready to share experiences where you've collaborated effectively with teams. Highlight your ability to foster an inclusive environment and support junior team members.
