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- Tasks: Join our Claims team to manage Marine and Aviation claims and deliver top-notch customer service.
- Company: Tokio Marine Kiln is a leading underwriting firm with over 140 years of experience.
- Benefits: Enjoy flexible working, inclusion networks, and opportunities for personal development.
- Why this job: Be part of a supportive culture that values empowerment, inclusion, and innovation.
- Qualifications: Experience in Marine and Aviation claims and strong communication skills are essential.
- Other info: We accommodate diverse needs and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We have the opportunity for a Claims Adjuster to join our Claims department here at Tokio Marine Kiln. Reporting into the Assistant Claims Manager, you will assist the Marine and Aviation Claims Team to further develop the company’s market leading Marine and Aviation claims offering, in order to contribute to the attraction and retention of profitable business.
This role includes responsibility for:
- Delivery, through personal ownership and via the team, of a first-class service to all customers
- Management of claims arising from the designated portfolio (to include those beyond personal authority) – this may be achieved by personal ownership or by working with a more experienced colleague
- Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives
- Liaison with Underwriters to assist in ensuring that they are fully briefed on claims issues at an individual level
- Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values
- To have a clear understanding of the company\’s risk appetites in terms of delegated authority, conduct and financial crime
- Champion the company values and work in accordance with the organisational behaviours
- To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct
The successful candidate will have experience handling Marine and Aviation claims in the Lloyd’s market and will have a good working knowledge of ECF. They must also be comfortable working with internal and external stakeholders and will have knowledge on the workings of the London market. We are looking for someone who is an excellent communicator with strong customer service skills who is keen to learn and progress.
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have.
If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com.
If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms. #J-18808-Ljbffr
Claims Adjuster employer: Starr Underwriting
Contact Detail:
Starr Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster
✨Tip Number 1
Familiarise yourself with the Lloyd's market and the specific nuances of Marine and Aviation claims. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work at Tokio Marine Kiln or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed claims or customer relationships. Highlighting your problem-solving skills and customer service experience will set you apart from other candidates.
✨Tip Number 4
Showcase your understanding of the company's values and how they align with your personal work ethic. Being able to articulate this connection during your interactions can make a strong impression.
We think you need these skills to ace Claims Adjuster
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Claims Adjuster position. Highlight your relevant experience in Marine and Aviation claims, especially within the Lloyd's market.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your communication skills, customer service experience, and any knowledge of ECF and the London market.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with TMK's core values of empowerment, inclusion, and integrity, and provide examples of how you've demonstrated these in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Starr Underwriting
✨Know Your Claims
Make sure you have a solid understanding of Marine and Aviation claims, especially within the Lloyd's market. Be prepared to discuss specific cases you've handled and how you approached them.
✨Demonstrate Customer Service Skills
Since the role emphasises first-class service, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you ensure fair outcomes.
✨Understand the Company Values
Familiarise yourself with Tokio Marine Kiln's core values: empowerment, inclusion, excellence, integrity, teamwork, and innovation. Be ready to explain how you embody these values in your work.
✨Prepare Questions for Your Interviewers
Show your interest in the role by preparing thoughtful questions about the team dynamics, company culture, and expectations for the Claims Adjuster position. This demonstrates your enthusiasm and engagement.
