Claims Manager - Financial Lines

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Roles and Responsibilities

• Manage complex, contentious, and high value claims processing in line with Starr and Lloyd’s Minimum Standards and your letter of authority;
• Process Electronic Claims Files (ECF) and Settle Direct claims via DOCOsoft and in line with Starr and Lloyd’s Minimum Standards.
• Effective management of Claims outcomes, including reporting to and sign off by Senior Management, where appropriate;
• Produce timely and accurate large loss forms for Senior Management’s review.
• Attend client meetings (UK or Internationally) in order to provide specific claims handling expertise.
• Monitor and manage the performance of Coverholder / Delegated Claims Administrators (DCA’s) submissions to ensure they are compliant with the Service Level Agreement and adhering to Starr standards through review and approval of claims in excess of delegated authority;
• Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately. Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, in order to enhance claims outcomes and reduce static claims;
• Monitor and manage ECF/Lirma incompletes;
• Oversee the production of reports for senior management as may be required.
• Monitor staff competency standards, where required, through continual assessment of claims handling knowledge and skill for each business class.
• Monitor the handling of claim submissions to ensure compliance with Starr’s and Lloyd’s minimum standards, and where such standards are not being met, to implement remedial action and monitor ongoing performance.
• Oversee loss reserving for accuracy and reporting to Underwriter(s), and manage periodical loss reserve reviews;
• Undertake major claims Peer Review process on an as required basis.
• Provide input into the monthly reports to the Board submitted by the Head of Claims.
• Provide up-to-date knowledge to Underwriters to assist them in identifying trends of claims activity.
• Ensure all material claims are event coded to assist in reinsurance recoveries and monitoring aggregate exposures.
• Assist with technical expertise in identifying trends of claims activity to inform future underwriting decisions and Business Strategy.
• Produce a comprehensive Onboarding Plan for all newly appointed/promoted/seconded team members.
• Identify team and individual training needs;
• Adhere to Company procedures for managing and recording individual and team performance and development.
• Provide technical coaching to team members to develop their competence and careers.
• Identify and communicate training or resource gaps to the Head of Casualty Claims;
• Delegate tasks for development purposes and provide appropriate support and supervision.

Experience

• 10 years plus relevant experience;
• Advanced knowledge of specific class of business;
• Lloyd’s and London Market experience;
• Understanding of Lloyd’s Claims Minimum Standards; PRA and FCA regulatory framework.
• Experience of Market wordings and clauses;
• Up-to-date knowledge of claims activity and handling to inform future underwriting decisions.

Skills

• Leadership;
• Strategic thinking and planning;
• Advanced numeracy;
• Analytical and problem-solving skills;
• Negotiation, judgment, and decision-making ability;
• Business development and marketing skills;
• Professional business writing and presentation skills;
• Team and individual management skills and practices;
• Technical coaching/training skills.

Systems & IT

• MS Office – Excel, Access, Word and Outlook;
• Eclipse;
• DOCOsoft;
• Electronic Claim File (ECF).

Starr is an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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