Claims Adjuster - International Casualty

Role Purpose: To assess and evaluate the recoverability of all International Casualty claims on policies underwritten by the Company whilst operating in line with the claims procedure guidelines and general compliance/regulatory and Company procedures.

Responsibilities:

• Assess and evaluate the recoverability of all International Casualty claims in accordance with the Company’s procedures.
• Handle claims in line with Starr and Lloyd’s Minimum Standards and the letter of authority, processing Electronic Claim Files (ECF) and settling direct claims via DOCOsoft.
• Manage claims outcomes, reporting to and receiving sign‑off from the Claims Manager or a Senior Claims Adjuster where appropriate.
• Produce timely and accurate large loss forms for Senior Management review.
• Attend client meetings with Underwriters and/or Claims Managers (UK or internationally) to provide claims‑handling expertise or account relationship management.
• Review and approve Coverholder / Delegated Claims Administrator (DCA) submissions to ensure they are processed on time, comply with the Service Level Agreement, and meet Starr standards when claims exceed delegated authority.
• Proactively manage the DOCOsoft workflow, including diaries, and record claims accurately.
• Attach all relevant documentation to each transaction and use comprehensive notes to outline current status and next steps, enhancing claim outcomes and reducing static claims.
• Review loss fund adequacy and pursue recovery of loss funds on prior years where appropriate.
• Assist CST in clearing claims errors/warnings for Syndicate Claims Messages (SCMs) and Underwriter Settlement Messages (USMs) by month end.
• Assist CST in clearing claims errors/warnings for LIMCLM by month end.
• Monitor and manage ECF/Lirma incompletes.
• Produce ad‑hoc claims reports and statistical support for Claims Managers and Underwriters as required.

Qualifications:

• 3–5 years of relevant claims experience.
• International Casualty experience required.
• Strong knowledge of Starr and Lloyd’s Minimum Standards.
• Experience with Electronic Claim Files (ECF) and DOCOsoft.

Equal Employment Opportunity: Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and are committed to creating an inclusive environment for all employees.