Senior Claims Adjuster - Tech in London

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Role Purpose

We are looking for an experienced Senior Claims Adjuster to join our London-based team, specialising in Energy, Construction, Power and Process Industries. This is a high-impact role where you will take the lead on complex, high-value claims across a global portfolio. You will play a key role in shaping claims strategy, influencing outcomes, and strengthening relationships with brokers, clients, and partners. Beyond technical claims handling, this position offers the opportunity to contribute to business development, support underwriting strategy, and further develop your leadership capabilities within a growing, dynamic organisation.

Key Responsibilities

• Manage a portfolio of complex, high-value claims across Energy and Construction classes, including upstream, downstream, renewables, power, mining and major construction risks.
• Take full ownership of claim strategy, including investigation, reserving, expert appointment, and resolution approach.
• Lead negotiations on contentious claims, including coverage and quantum disputes, through to settlement or closure.
• Act as a key point of contact for brokers, clients, co-insurers and external partners throughout the claim lifecycle.
• Build and maintain strong relationships to support client retention and new business opportunities.
• Deliver clear and timely large loss reporting to senior management.
• Contribute to the delivery of a market-leading claims service that differentiates Starr from competitors.
• Collaborate closely with underwriting teams on renewals, new business tenders, strategic initiatives and wording reviews.
• Support and mentor junior colleagues, demonstrating good leadership and acting as a technical referral point within the team.

Qualifications, Skills and Experience

Essential

• Proven experience handling large and complex claims across the relevant lines of business - from insurer, broking, or loss adjusting background.
• Considerable experience of client facing negotiations and settlement of contentious claims.
• Experience operating in ‘lead’ position and able to contribute to and influence strategy.
• Excellent communication skills, confident engaging senior internal and external stakeholders.
• Experience managing large loss reporting and presenting to senior management.

Desirable

• Experience of mentoring and coaching with opportunity to develop management skills.
• Familiarity with ECF and claims management systems (eg Docosoft).
• Progress towards or completion of ACII (or equivalent qualification).

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.