Operations Assistant (FTC)

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Role Purpose

To be a key member of the Underwriting Operations department and assist the Underwriting Operations Team Leaders in continuously improving the service standards of the Underwriting Operations function.

Responsibilities:

• Support the Underwriting Operations Team Leaders in enhancing reporting capabilities and providing reports for management, key stakeholders and relevant groups and/or committees.
• Be a key point of contact for post-bind queries ensuring that Credit Control, Financial and system reconciliations are performed and reported on accurately.
• Support the team to provide operational excellence in supporting Credit Control, Delegated Authority and Underwriting administration.
• Assist with processing and technical queries ensuring these are communicated through the appropriate channels and responded to in a timely manner.
• Support the month-end close process ensuring all tasks are completed on time and accurately.
• Support the Underwriting Operations Team Leaders and the Central Operational Services (COS) Manager with operational and business-wide initiatives.
• Collaborate with key stakeholders to continuously improve the service of the team to meet the defined Service Level Agreements.
• Work with the wider Operations management team to formulate and implement transformation initiatives to improve the efficiency and effectiveness of the team.
• Support business process transformation initiatives designed to build efficiency into end-to-end processes across the department and organisation.
• Attend relevant groups and committees to report on team performance and to collaborate with the wider operations management team.
• Assist members of the Operations department with regulatory reporting, query resolution and other tasks as required.
• Report any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
• Operate within the Company’s standards for Treating Customers Fairly.
• Manage any potential conflicts of interest to avoid disrepute to the company’s integrity.
• Assist with ad-hoc operational matters for internal and external stakeholders.
• Commitment to maintaining and developing technical knowledge and understanding.
• Maintains positive and effective relationships with all business units, market contacts and regulators.
• Proactively seeks to address and remedy errors.
• Supports the management, implementation and review of operational best practices.
• Compliance with internal and regulatory policies and procedures.

This is the perfect opportunity for a candidate who has some experience in General Insurance or the London Market and is looking to progress in an operations role.

Starr are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

For this role we are open to discussing flexible working options with the possibility of reduced hours, remote working, flexible start and finish times. Please discuss your requirements with us during the interview process and we will explore what’s possible for the role.