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- Tasks: Lead a team of Mortgage Underwriters and Administrators to achieve customer-focused outcomes.
- Company: Join the fourth largest building society in the UK, owned by its members.
- Benefits: Enjoy flexible working, generous leave, bonuses, and health perks.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction.
- Qualifications: Strong communication and leadership skills; mortgage industry knowledge is a plus.
- Other info: Opportunity for personal growth and development in a supportive environment.
The predicted salary is between 40000 - 56000 £ per year.
Hours: 35 hours per week, flexible and hybrid working considered, with a weekly Head Office presence required.
Salary: £40,000 Per Annum
Closing Date: Fri, 20 Jun 2025
The salary for this role is dependent on skills experience and is negotiable for the right candidate.
At Skipton we are passionate and committed to enabling home ownership - it’s our founding purpose. An exciting opportunity has arisen to join the Home Lending leadership team responsible for leading a team of Mortgage Underwriters and Mortgage Administrators to bring our purpose to life.
We are customer obsessed, work in collaboration with our partners and enabling functions alongside always being focused on the right customer outcome. If you enjoy leading colleagues to be their best each day, develop and grow their capability, enjoy working in a fast paced and agile environment, and have a keen skill in organisation and time management, then this may be the perfect role for you.
We are recruiting for the latest member of our leadership team within Mortgage Lending. Working with the Mortgage Lending ambitious corporate plan, can you inspire and engage the team to demonstrate the Society's culture encompassing core values and behaviours? Ensuring the customer is at the heart of everything we do, can you ensure the team understand what is expected of them to deliver our lending strategy and agreed service levels?
Working in a fast paced and agile environment and having strong skills in communication along with the ability to coach and support the team, this role may be for you.
Who Are We? Not just another building society. Not just another job. We’re the fourth biggest building society in the UK and what makes us a bit different is that we’re a mutual organisation. We don’t have shareholders; we’re owned by our members.
Our colleagues say Skipton’s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we’ll help you take the next step towards a better future.
You will be joining the Mortgage Lending leadership team consisting of 8 Supervisors and 3 senior leaders. We together support over 120 colleagues who underwrite and complete mortgage applications, helping customers own their own home. The customer is at the heart of everything we do whilst ensuring the right decisions are made for both Skipton and the customer. The world of mortgages is fast paced and always evolving so it’s important we ensure we maintain a focus on our lending strategy whilst enhancing service with process efficiencies.
What’s In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- Salary sacrifice scheme for hybrid & electric car
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- We care about your health and wellbeing - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing? The role is key in ensuring the teams have the support, and are inspired and engaged with the Society's culture, whilst supporting the delivery of our lending strategy. Ensuring the team understand what is expected of them, having key objectives and measures in place ensures service standards are met or exceed customers' expectations. Working collaboratively with your peers and key stakeholders, identify processing efficiencies, develop the team, and communicate our successes.
What Do We Need From You? The ideal candidate will demonstrate within our behavioural framework; strong communication skills with the ability to challenge and ensure performance is managed in line with the Society's culture. Having the ability to support a team through coaching and sharing knowledge and best practices ensuring the team works efficiently and encourages further development and career progression. Experience of leading and developing others through coaching, training and performance management is required with knowledge of the mortgage industry being an advantage.
Mortgage Lending Supervisor | Skipton, UK employer: Starr Insurance Companies
Contact Detail:
Starr Insurance Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Lending Supervisor | Skipton, UK
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the mortgage industry. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying updated, which is crucial for a leadership position.
✨Tip Number 2
Network with current or former employees of Skipton, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in the past. Highlight your coaching and performance management skills, as these are key aspects of the Mortgage Lending Supervisor role.
✨Tip Number 4
Showcase your ability to drive process efficiencies in your previous roles. Be ready to discuss how you’ve implemented changes that improved team performance and customer satisfaction, aligning with Skipton's focus on service excellence.
We think you need these skills to ace Mortgage Lending Supervisor | Skipton, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage lending and leadership. Emphasise any previous roles where you led teams or improved processes, as this aligns with the responsibilities of a Mortgage Lending Supervisor.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enabling home ownership and how your values align with Skipton's mission. Mention specific examples of how you've inspired and engaged teams in the past.
Highlight Key Skills: Focus on showcasing your strong communication skills, organisational abilities, and experience in coaching and developing team members. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is important in the mortgage industry.
How to prepare for a job interview at Starr Insurance Companies
✨Understand the Company Culture
Before your interview, take some time to research Skipton's values and culture. They are passionate about customer service and collaboration, so be prepared to discuss how you align with these principles and how you can contribute to their mission of enabling home ownership.
✨Showcase Your Leadership Skills
As a Mortgage Lending Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or developed team members, and highlight your approach to performance management.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific situations in your previous roles where you had to make tough decisions or improve processes, and be ready to explain your thought process.
✨Emphasise Communication Skills
Strong communication is key in this role. Be ready to discuss how you effectively communicate with your team and stakeholders. You might want to share examples of how you've handled difficult conversations or facilitated collaboration among different departments.
