At a Glance
- Tasks: Lead complex claims in Energy and Construction, shaping strategy and influencing outcomes.
- Company: Join Starr, a global leader in commercial insurance with over a century of expertise.
- Benefits: First-class training, inclusive culture, and opportunities for career growth.
- Other info: Mentorship opportunities and a commitment to developing your leadership capabilities.
- Why this job: Make impactful decisions and build lasting relationships in a dynamic environment.
- Qualifications: Proven experience in handling large claims and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
We are looking for an experienced Senior Claims Adjuster to join our London-based team, specialising in Energy, Construction, Power and Process Industries. This is a high-impact role where you will take the lead on complex, high-value claims across a global portfolio. You will play a key role in shaping claims strategy, influencing outcomes, and strengthening relationships with brokers, clients, and partners. Beyond technical claims handling, this position offers the opportunity to contribute to business development, support underwriting strategy, and further develop your leadership capabilities within a growing, dynamic organisation.
Key Responsibilities- Manage a portfolio of complex, high-value claims across Energy and Construction classes, including upstream, downstream, renewables, power, mining and major construction risks.
- Take full ownership of claim strategy, including investigation, reserving, expert appointment, and resolution approach.
- Lead negotiations on contentious claims, including coverage and quantum disputes, through to settlement or closure.
- Act as a key point of contact for brokers, clients, co-insurers and external partners throughout the claim lifecycle.
- Build and maintain strong relationships to support client retention and new business opportunities.
- Deliver clear and timely large loss reporting to senior management.
- Contribute to the delivery of a market-leading claims service that differentiates Starr from competitors.
- Collaborate closely with underwriting teams on renewals, new business tenders, strategic initiatives and wording reviews.
- Support and mentor junior colleagues, demonstrating good leadership and acting as a technical referral point within the team.
- Proven experience handling large and complex claims across the relevant lines of business - from insurer, broking, or loss adjusting background.
- Considerable experience of client facing negotiations and settlement of contentious claims.
- Experience operating in ‘lead’ position and able to contribute to and influence strategy.
- Excellent communication skills, confident engaging senior internal and external stakeholders.
- Experience managing large loss reporting and presenting to senior management.
- Experience of mentoring and coaching with opportunity to develop management skills.
- Familiarity with ECF and claims management systems (eg Docosoft).
- Progress towards or completion of ACII (or equivalent qualification).
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Senior Claims Adjuster - Tech in London employer: Starr Insurance Companies
At Starr, we pride ourselves on being a global leader in commercial insurance, fostering an entrepreneurial culture that empowers our employees to innovate and make impactful decisions. Based in London, our Senior Claims Adjusters benefit from a dynamic work environment that prioritises professional growth, mentorship, and collaboration with accessible leaders, all while handling complex claims in the Energy and Construction sectors. Join us to be part of a rapidly growing company that invests in its people and offers first-class training and development opportunities, ensuring you can drive real progress in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Adjuster - Tech in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Starr or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching Starr's claims process and recent projects. Show us that you understand our entrepreneurial culture and how you can contribute to our innovative approach.
✨Tip Number 3
Practice your negotiation skills! Since this role involves leading contentious claims, being able to demonstrate your negotiation prowess in mock scenarios can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Starr.
We think you need these skills to ace Senior Claims Adjuster - Tech in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your experience with complex claims and any leadership roles you've had. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Starr and how you can contribute to our entrepreneurial culture. Keep it engaging and personal.
Showcase Your Negotiation Skills:Since this role involves leading negotiations, be sure to include examples of your negotiation successes in your application. We love to see how you've influenced outcomes in previous positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Starr Insurance Companies
✨Know Your Claims Inside Out
Before the interview, make sure you thoroughly understand the types of claims you'll be handling, especially in Energy and Construction. Brush up on your knowledge of complex claims processes and be ready to discuss specific examples from your past experience.
✨Showcase Your Negotiation Skills
Since this role involves leading negotiations on contentious claims, prepare to share instances where you've successfully navigated difficult discussions. Highlight your strategies for achieving favourable outcomes and how you maintained strong relationships with clients and brokers.
✨Demonstrate Leadership Potential
Starr values leadership, so be prepared to talk about your experience mentoring junior colleagues or leading teams. Share how you've influenced strategy in previous roles and how you can contribute to the growth of the team at Starr.
✨Engage with the Company Culture
Familiarise yourself with Starr's entrepreneurial culture and their commitment to innovation. During the interview, express how your values align with theirs and how you can contribute to a market-leading claims service that sets them apart from competitors.
