Claims Administrative Assistant in London

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Role Purpose

To support the Claims function with administrative services, including London and Europe. Ensure the accuracy of claims data in line with the claims manual and general compliance with regulatory and Company procedures.

Roles and Responsibilities

• Take ownership of the weekly/monthly/quarterly reporting and other ad hoc reports.
• Manage claims processing in line with Starr and Lloyd’s Minimum Standards and your letter of authority or if authority has been granted by an appropriate manager.
• Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately. Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, in order to enhance claims outcomes and reduce static claims.
• Processing and management of settled direct claims, including diaries, on DOCOsoft.
• SCM/USM daily processing and ensuring that all incorrect allocation of premium signings are brought to the attention of the UW Ops department for correction by XCS.
• Correction of any claim signings that have followed the premium signing into suspense.
• Processing of manual bridging reserves each quarter close and then the reconciliation and removal of them once the account has been updated.
• Follow up of direct/manual fees.
• Reviewing loss fund adequacy and manage recovery of loss funds on prior years.
• Upload of bordereaux’s to DOCOsoft as appropriate.
• Monitor and manage ECF/Lirma incompletes.
• General administrative support on diary/static/fee follow up for all Complex Claims adjusters during busy periods of holiday cover.
• Other Ad Hoc administrative projects that come into the CST.
• Report any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
• Operate within the Company’s standards for Treating Customers Fairly as per the Consumer Duty regulatory requirements.
• Manage any potential conflicts of interest to avoid disrepute to the Company’s integrity.
• Advise Compliance and Management of any complaints immediately.

Performance measures

• Accuracy of data entry – Claims data, Management Information and SCM’s/USM’s.
• Accuracy of producing reports.
• Commitment to furthering technical knowledge and understanding.
• Complete, timely and accurate performance records, via Workday.
• Advise Compliance and Claims Manager of any complaints immediately.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.