At a Glance
- Tasks: Support the Claims function with essential administrative services and data management.
- Company: Join Starr, a global leader in commercial insurance with a century of expertise.
- Benefits: First-class training, inclusive environment, and opportunities for career growth.
- Other info: Be part of a diverse team committed to innovation and client relationships.
- Why this job: Make an impact in a dynamic role within the London Insurance Market.
- Qualifications: Advanced data entry and numeracy skills; proficiency in MS Office.
The predicted salary is between 30000 - 40000 £ per year.
Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Role Purpose
The primary focus of the Claims Admin Assistant is to support the Claims function with administrative services, including London and Europe. Ensure the accuracy of claims data in line with the claims manual and general compliance with regulatory and Company procedures.
Key Responsibilities
- Take ownership of the weekly/monthly/quarterly reporting and other ad hoc reports.
- Manage claims processing in line with Starr and Lloyd’s Minimum Standards and your letter of authority or if authority has been granted by an appropriate manager.
- Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately. Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, in order to enhance claims outcomes and reduce static claims.
- Processing and management of settled direct claims, including diaries, on DOCOsoft.
- SCM/USM daily processing and ensuring that all incorrect allocation of premium signings are brought to the attention of the UW Ops department for correction by XCS.
- Correction of any claim signings that have followed the premium signing into suspense.
- Processing of manual bridging reserves each quarter close and then the reconciliation and removal of them once the account has been updated.
- Follow up of direct/manual fees.
- Reviewing loss fund adequacy and manage recovery of loss funds on prior years.
- Upload of bordereaux’s to DOCOsoft as appropriate.
- Monitor and manage ECF/Lirma incompletes.
- General administrative support on diary/static/fee follow up for all Complex Claims adjusters during busy periods of holiday cover.
- Other Ad Hoc administrative projects that come into the CST.
- Report any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
- Operate within the Company’s standards for Treating Customers Fairly as per the Consumer Duty regulatory requirements.
- Manage any potential conflicts of interest to avoid disrepute to the Company’s integrity.
- Advise Compliance and Management of any complaints immediately.
Performance Measures
- Accuracy of data entry – Claims data, Management Information and SCM’s/USM’s.
- Accuracy of producing reports.
- Commitment to furthering technical knowledge and understanding.
- Complete, timely and accurate performance records, via Workday.
- Advise Compliance and Claims Manager of any complaints immediately.
The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Qualifications, skills and experience
Essential
- Advanced data entry skills
- Advanced numeracy skills.
- MS Office - Excel, Word, PowerPoint and Outlook.
- Ability to communicate, both in a written and verbal format
- Interest in the London Insurance Market.
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Claims Administrative Assistant (6M FTC) employer: Starr Companies
At Starr, located in the heart of London, we pride ourselves on fostering an entrepreneurial culture that empowers our employees to innovate and make impactful decisions. With a strong commitment to employee development, we offer first-class training opportunities and a supportive work environment that values diversity and inclusion. Join us to grow your career in a dynamic setting where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrative Assistant (6M FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Starr and its role in the insurance market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Go through common interview questions related to claims administration and think about how your skills match up. We want you to feel confident when discussing your advanced data entry and numeracy skills.
✨Tip Number 3
Show off your tech skills! Since the role involves using MS Office and DOCOsoft, be ready to discuss your experience with these tools. Maybe even bring examples of reports or data you've managed in the past to impress them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Claims Administrative Assistant (6M FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Administrative Assistant role. Highlight your data entry skills and any relevant experience in the insurance sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in this position and how your skills align with our needs. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure to demonstrate your attention to detail in your application. Double-check for typos and ensure all information is correct. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Starr!
How to prepare for a job interview at Starr Companies
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims processing and the specific responsibilities outlined in the job description. Familiarise yourself with terms like DOCOsoft and ECF/Lirma incompletes, as this will show your genuine interest in the role and the industry.
✨Show Off Your Data Skills
Since advanced data entry and numeracy skills are essential for this position, be prepared to discuss your experience with data management. Bring examples of reports you've created or data you've processed, and if possible, demonstrate your proficiency with Excel during the interview.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions about the company’s approach to treating customers fairly, as this shows you understand the importance of compliance in the insurance sector.
✨Demonstrate Your Interest in the London Insurance Market
Starr values candidates who are passionate about the industry. Do some research on current trends in the London insurance market and be ready to discuss how they might impact the role. This will not only impress your interviewers but also help you stand out as a candidate who is genuinely invested in the field.
