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For Companies At a Glance
- Tasks: Lead operational oversight of payment processes and ensure compliance with bank policies.
- Company: Join Starling, a digital bank revolutionising the banking experience with technology and fairness.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive benefits including private medical insurance.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Make a real impact on the future of banking while growing your career in a supportive environment.
- Qualifications: Strong operations knowledge and exceptional stakeholder management skills required.
The predicted salary is between 60000 - 75000 £ per year.
About Starling
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
The Opportunity
This is a 9 month fixed-term contract opportunity. The Payments Oversight Senior Operations Manager will be responsible for owning end to end Operational oversight and assurance of effective and efficient execution of all manual payment processing and control activities, ensuring adherence with the Bank's Payment Policy. This role requires a strong understanding of the Bank's payments ecosystem, operational risk management, and the ability to drive continuous improvement in the Operations payment functions. The successful candidate will act as the primary point of contact for the Bank's Payment policy owner regarding operational performance, efficiency and controls, working closely with Operations management to deliver.
Key Responsibilities
- Policy Implementation & Oversight
- Operational Advocacy: Represent the Operations team's needs to the Policy Owner to ensure that policy is executed efficiently and effectively in Operations
- Policy Translation: Responsible for ensuring Standard Operating Procedures (SOPs) align to the Bank's Payment Policy
- Monitoring: Regularly review manual payment workflows to ensure they align with Policy requirements and adhere to internal and scheme SLAs
- Oversight Management: Acting as the lead Operational contact for internal and external reviews regarding manual payment processes and controls
- Contribute to the Risk and Control self assessment process, specifically for the Operations payments lifecycle
- Investigate 'near misses' or actual payment errors performing root-cause analysis, and implement fixes
- Develop KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators) to report on the effectiveness of manual payment operations to senior management
- Continuously review Operational payments procedures to optimise, driving efficiency and removing the need for manual intervention where possible
- Act as the primary contact between Payments Policy owners and Operations Leaders for all Payment Policy deliverables
Requirements
- Strong operations knowledge and experience, coupled with technical payment scheme understanding
- Exceptional stakeholder management skills to work with both operations & non-operations policy/product teams
- Ability to translate policy and process changes into operational requirements
- Good regulatory knowledge
Benefits
Why Join Starling?
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
- Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on 'doing the right thing.'
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
- A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
Our Commitment to Equality
Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Payments Oversight Senior Operations Manager (FTC) in Southampton employer: Starling
Contact Detail:
Starling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Oversight Senior Operations Manager (FTC) in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Starling. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Starling's values and recent projects. Show us how your experience aligns with our mission to create a fairer banking experience.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Starling team.
We think you need these skills to ace Payments Oversight Senior Operations Manager (FTC) in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments Oversight Senior Operations Manager role. Highlight your relevant experience in operational oversight and payments processing, and don’t forget to showcase your stakeholder management skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Starling and how your skills align with our mission to create a fairer banking experience. Keep it concise but impactful!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive continuous improvement in operations. Use metrics where possible to show how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Starling
✨Know Your Payments Inside Out
Make sure you have a solid understanding of the payments ecosystem and operational risk management. Brush up on the Bank's Payment Policy and be ready to discuss how you've implemented similar policies in past roles.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your exceptional stakeholder management skills. Think about times when you've successfully collaborated with both operations and non-operations teams to drive efficiency and effectiveness.
✨Be Ready for Root-Cause Analysis
Expect questions around investigating payment errors and performing root-cause analysis. Have specific examples ready where you've identified issues, implemented fixes, and improved processes to prevent future errors.
✨Demonstrate Continuous Improvement Mindset
Starling values innovation and efficiency. Be prepared to discuss how you've continuously reviewed and optimised operational procedures in previous roles, and share any KPIs or KRIs you've developed to measure success.