Starling Bank is seeking a Customer Service Team Lead for overnight shifts in Southampton. The role involves leading an overnight team to deliver exceptional customer service across phone, email, live chat and social media, with a hybrid working pattern requiring one in-office shift per fortnight.
You will coach staff, handle escalations, and drive improvements to processes and customer outcomes in a fast-moving, 24/7 environment. Strong leadership, communication and adaptability are essential.
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Overnight Customer Service Team Lead - Hybrid in Southampton employer: Starling
Starling is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for engineers to thrive. With a hybrid working model, employees enjoy flexibility while benefiting from comprehensive support for professional growth and development. The positive work environment, coupled with a commitment to clean coding practices, ensures that team members are empowered to tackle complex challenges and contribute meaningfully to the future of banking.
