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For Companies At a Glance
- Tasks: Lead product strategy and delivery for customer onboarding and accounts.
- Company: Join Engine by Starling, a cutting-edge SaaS platform for banks.
- Benefits: 33 days holiday, paid volunteering, private medical insurance, and more.
- Why this job: Make an impact in FinTech while collaborating with diverse teams.
- Qualifications: 2+ years in product management, ideally in FinTech or banking.
- Other info: Hybrid working environment with strong focus on diversity and inclusion.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Engine by Starling is a SaaS platform powering banks and financial institutions worldwide. We build modern technology that enables rapid growth for leading banks.
Hybrid Working
We are a hybrid team. Preference is for candidates located within commuting distance of one of our offices so we can collaborate in person.
About the Role
As a Product Manager in the Customer Onboarding & Accounts subdomain, you will lead the product strategy, requirement gathering, design, and delivery of features. You will work cross‑functionally with engineering, design, documentation, QA, and business teams to bring products to market and maintain them. Your work will span product strategy, client‑facing requirements gathering, solution design, and product ownership in an engineering context.
What You'll Do
- Take ownership of a best‑in‑class product, scoping breakthrough features and owning end‑to‑end delivery of your sub‑domain(s).
- Contribute to the overall onboarding and accounts roadmap.
- Work cross‑functionally with engineers, designers, document writers and QA to drive design and delivery.
- Prioritise tasks independently and communicate decisions clearly to internal and external stakeholders.
- Manage deadlines, raise delivery risks proactively.
- Build close relationships with Delivery and Customer Success teams, assessing feature requests and client requirements.
- Collaborate with Business Development to understand Engine's capabilities and support early‑stage sales conversations as an SME.
- Champion features and adapt communication style to various audiences.
Requirements
Your Background
- 2+ years of product manager/owner experience, ideally in FinTech or regulated bank settings.
- Strong eye for mobile UX and understanding of lending market trends.
- Experience delivering features from start to finish and ensuring post‑launch maintenance.
- Experience implementing end‑to‑end customer onboarding journeys for various entity types.
- Optional: experience across regions/jurisdictions.
- Comfort leading multiple workstreams and presenting internally and externally.
- Experience working directly with APIs.
- Strong problem‑solving and structured communication skills.
- Experience with customer‑management capabilities such as delegated access or multi‑party authorisation is a plus.
Your Skills
- Manage competing priorities while keeping sight of the big picture.
- Intellectually curious, enjoys learning technical details.
- Strong communication for cross‑functional and client stakeholders.
- Comfortable with ambiguity in a flat structure.
- Accountability for important and strategic activities.
Interview Process
45‑minute chat with a team member.
1‑hour panel with two more people including our Technical Product Director.
45‑minute session with two senior leadership team members.
Benefits
- 33 days holiday (including public holidays).
- Extra day off for your birthday.
- Leave increased with length of service; option to buy/sell up to five additional days.
- 16 hours paid volunteering time per year.
- Salary sacrifice.
- Company‑enhanced pension scheme.
- Life insurance at 4Ă— salary & group income protection.
- Private medical insurance with VitalityHealth (mental health support, cancer care).
- Partner benefits: discounts with Waitrose, Mr & Mrs Smith, Peloton.
- Generous family‑friendly policies.
- Referral incentive scheme.
- Perkbox membership for retail discounts and wellness.
- Access to Cycle to Work, salary‑sacrifice gym partnerships and EV leasing.
Equal Opportunity Employer
Engine by Starling is an equal opportunity employer. We are proud of our efforts to foster diversity and inclusion. Individuals are considered without regard to race, religion, national origin, age, sex, gender, gender identity, sexual orientation, marital status, medical condition or disability, military status or any other protected characteristic.
Product Manager (Customer Onboarding & Accounts) - Engine by Starling employer: Starling
Contact Detail:
Starling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager (Customer Onboarding & Accounts) - Engine by Starling
✨Tip Number 1
Network like a pro! Reach out to current employees at Engine by Starling on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the company’s products and recent developments in the FinTech space. Being able to discuss how your experience aligns with their needs will make you stand out.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled challenges in product management. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Product Manager (Customer Onboarding & Accounts) - Engine by Starling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Manager role. Highlight your experience in customer onboarding and accounts, and don’t forget to showcase any FinTech or banking experience you have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention specific projects or achievements that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong problem-solving abilities, especially in a cross-functional team setting. Let us know how you’ve made an impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at Starling
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Engine by Starling's products and services. Familiarise yourself with their customer onboarding processes and any recent updates or features. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, think of examples from your past experiences where you've successfully collaborated with engineers, designers, or QA teams. Be ready to discuss how you managed communication and prioritised tasks across different stakeholders.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in product management, especially in FinTech or regulated environments. Highlight your structured approach to problem-solving and how you navigated ambiguity, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that demonstrate your curiosity about the company and its future. Inquire about the product roadmap, team dynamics, or how they measure success in customer onboarding. This shows you're not just interested in the job, but also in contributing to the company's growth.
