Team Operations Assistant - Engine by Starling in London

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering-led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.

Hybrid Working

We have a hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our London office so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your line manager.

Role Purpose

Supporting the Business Development team, the purpose of this role is to support the wider sales team on winning new business, co-ordinating day-to-day with other business functions in the formatting of sales bids and collateral and helping to manage Hubspot across a global team, reporting into the EMEA Regional Director. In this role, your time will primarily be split between supporting high-priority outcomes from the new sales process and managing day-to-day operations across HubSpot and internal communication channels.

Key Accountabilities or Responsibilities

• Working alongside the sales team to help complete RFI, RFP and general bids.
• Manage NDAs and other front of funnel work to support lead generation and new opportunities as and when they arise.
• Assist with prioritisation of resourcing sales facing resources amongst the team working across the sales leadership function globally in relation to bid management.
• Lead as the point person for the set up of internal tools for commercial bids (Slack/Teams channels, team drives, asset libraries including the management of confidential client data).
• Assist with bids and formatting where needed of key sales documents.
• Run and own the agenda and minutes of Regional sales meetings including the follow up on actions both directly and indirectly with clients or partners where appropriate.
• Work closely with our reporting team on Hubspot and ensure there is a strong hygiene on data with regards to our internal sales processes and approval structures.
• Direct team onboarding, setting up tech access, equipment, & welcome guides for new joiners where appropriate.
• Coordinating schedules, diaries and managing calendars for the regional managers and full team where needed in the support of workshops and discoveries including team offsites, client event, logistics, & group travel.

Behaviours & Competencies:

• Exceptional verbal and written communication skills.
• Effective team player with the ability to step into sales situations under pressure.
• An eye for quality with the ability to quickly identify gaps and own them.
• Effective self-management, time-management skills.

Skills:

• You will have deep experience of sales operations and systems with a preference for those who have Hubspot Academy skillsets.
• You have worked in a SaaS or software firm with 2-3 years experience of sales processes and supporting teams on end-to-end sales bids.
• Proficiency utilising common administrative systems.
• Exceptional verbal and written communication skills.

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• 30 minutes with our EA to CEO.
• 30 minutes with a team member from Sales.
• 30 minutes with the MD for Europe.

Benefits:

• 33 days holiday (including public holidays, which you can take when it works best for you).
• An extra day’s holiday for your birthday.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
• 16 hours paid volunteering time a year.
• Salary sacrifice, company enhanced pension scheme.
• Life insurance at 4x your salary & group income protection.
• Private Medical Insurance with VitalityHealth including mental health support and cancer care.
• Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• Generous family-friendly policies.
• Incentives refer a friend scheme.
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.