Senior Insurance Manager in London

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

Reporting to the Deputy Company Secretary, we’re seeking a Senior Insurance Manager to lead the Group's global insurance strategy, management, renewal and claims handling across all Group entities. Within our rapidly evolving, growth-stage business, you’ll ensure that the Group maintains appropriate insurance coverage aligned to business needs, strategic growth initiatives, operational risk appetite and contractual requirements. You’ll also act as the global insurance subject matter expert and primary point of contact for all internal stakeholders, brokers and claims service providers.

This is a FTC maternity cover role requiring an experienced insurance professional who can operate autonomously, manage complex relationships and maintain a robust control environment.

• Lead the end-to-end management of the Group's global insurance programme, including D&O, PI, Cyber, Crime, Property, Public Liability and other relevant lines.
• Plan, lead and execute our annual Group insurance renewal, ensuring timely submission of quality underwriting information and alignment to strategic needs.
• Proactively assess and implement insurance coverage necessary to support the Group's growth initiatives, including those related to international expansion and M&A.
• Review, evaluate and recommend insurance structures, limits, deductibles and wording in line with risk appetite and commercial efficiency.
• Manage global broker partnerships and maintain oversight of broker service performance.
• Monitor insurance market developments and regulatory/industry trends, advising senior stakeholders and committees as appropriate.
• Act as the central point of contact for all insurance matters across the Group, ensuring effective engagement with our Finance, Legal, Risk, Technology and People teams.
• Provide internal education and training to elevate understanding and implementation of insurance best practices and foster a culture of proactive risk management and informed insurance decision-making.
• Prepare and present papers to relevant governance committees / Group boards as required.
• Ensure insurance documentation, schedules and certificates are maintained, stored appropriately and remain up to date.
• Support contractual negotiations by advising on insurance requirements, including reviewing indemnity and liability provisions in corporate and supplier agreements.
• Lead the management of all claims and potential claims, engaging with insurers, brokers, internal teams and legal advisers, as required.
• Support incident response processes and scenario planning, where insurance policies may be triggered (e.g. cyber events), ensuring timely notification and effective claims progression.
• Maintain claims records, insurer notifications, reporting and MI for senior management and governance committees.
• Ensure insurance risks are appropriately identified, assessed and documented in Group risk management frameworks.
• Maintain internal controls relating to insurance policies, claims processes and financial reconciliation of premiums and recoveries.

• Significant experience in commercial insurance management, preferably in a financial services environment (banking, fintech or insurance) with demonstrable experience navigating multi-jurisdictional and evolving insurance requirements.
• Robust working knowledge of D&O, Cyber, PI and Crime policies, including relevant regulations, market norms and policy structures.
• Demonstrable experience leading insurance renewals, negotiating with brokers and underwriters, and managing claims.
• Ability to operate with a high degree of autonomy and exercise sound judgement.
• Excellent relationship management and communication skills, with proven ability to articulate complex insurance and risk management concepts to diverse audiences, including advising senior stakeholders.
• Robust analytical and organisational skills, with meticulous attention to detail.

• Confident, calm and credible, able to work effectively with senior leadership.
• Demonstrable commercial and risk management awareness, and a pragmatic approach to decision-making.
• Highly organised, proactive, adaptable and able to manage multiple priorities.
• Commitment to maintaining high standards of accuracy and governance.

• 25 days holiday (plus take your public holiday allowance whenever works best for you).
• An extra day’s holiday for your birthday.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
• 16 hours paid volunteering time a year.
• Salary sacrifice, company enhanced pension scheme.
• Life insurance at 4x your salary & group income protection.
• Private Medical Insurance with VitalityHealth including mental health support and cancer care.
• Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• Generous family-friendly policies.
• Incentives refer a friend scheme.
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.

Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.