Описание:
We're looking for a Content Designer to join our team and shape the experience our customers get in the Starling app. From notifications and navigation to FAQs and T&Cs, you'll be responsible for writing and editing the messages we need to get across in a clear, concise, and consistent way. You'll help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank - for good.
Задачи:
- Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms
- Getting under the skin of complicated concepts and finding ways to explain them clearly
- Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences
- Conducting research to inform and review copy decisions, and advocating for the best experience for all our users
- Exploring solutions that satisfy regulatory requirements and meet customer needs
- Spotting and solving content design problems, and maintaining consistency - including in all the nooks and crannies
- Developing guidance, templates, and frameworks to scale the impact of content design at Starling
Требования:
- you've worked in UX writing or content design roles before, ideally for an app you have a knack for demystifying complex subjects, and writing copy that helps people find or do what they need
- you understand how to use data to drive decisions, and explain those decisions strategically
- you can explain why you chose one word over another, and change your mind when research or new information tells you to
- you're comfortable asking as many questions as it takes to understand a brief or piece of feedback
- you have an eye for the small stuff - you notice the inconsistent button label, the unclear error message, the figure that doesn't match
- you're enthusiastic about collaborating with other teams, and curious about others' points of view
Условия:
- We have a hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. For this role, we're asking that you attend the office a minimum of 1 day per week.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care.
- Partner benefits include discounts with Waitrose, Mr & Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
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Content designer for banking apps in London employer: Starling
Starling is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for engineers to thrive. With a hybrid working model, employees enjoy flexibility while benefiting from comprehensive support for professional growth and development. The positive work environment, coupled with a commitment to clean coding practices, ensures that team members are empowered to tackle complex challenges and contribute meaningfully to the future of banking.
