IAM Analyst

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech.

We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be; innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: from building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working
We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

Requirements
As an IAM analyst you will play a critical role in the management and optimisation of Starling's identity lifecycle and across a variety of SaaS and bespoke identity tooling. You will serve as a key liaison to the wider business, bridging the gap between high-level security requirements and practical, automated solutions. No one day is the same as any other. On any given day you might be:

• Integrating systems with our identity provider for SSO;
• Configuring request and review policies in our access governance system;
• Analysing roles and permissions in third-party services and mapping these to teams and job roles for birthright access;
• Helping end users with complex access issues;
• Defining standards and policies relating to identity and access management;
• Taking ownership of or contributing to projects to improve the bank's identity security posture.

We understand the importance of knowledge and expertise remaining current and you'll help us to continue making things better through research, design and implementation of new solutions, including automation. You will actively contribute to us remaining current with Cyber and Identity trends through research and development. Everyone's opinion matters and we embrace a range of perspectives through inception to delivery. We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications.

Essential
Strong communication and interpersonal skills including the ability to explain complex security concepts to technical and non-technical audiences. Good understanding of identity concepts, including authentication protocols, Identity Lifecycle Management, Privileged Access Management, Role Based Access Control and Identity Governance. Understanding of risk management, including quantification and remediation. A genuine enthusiasm for identifying security problems and building solutions to them.

Desirable
Experience of design and delivery related to identity management systems, e.g. Okta, Entra ID, Ping, etc. Experience of design and delivery related to identity governance systems, e.g. Sailpoint, Saviynt, ConductorOne, etc. Ability to write code (e.g. automating tasks using scripting languages such as Python). Understanding of authentication protocols (e.g. SAML, OIDC). Strong general cybersecurity domain knowledge, including cloud security (GCP, AWS). Experience of fulfilling a client-facing security consulting role or business-facing security role.

Responsibilities
Independently run and contribute to Identity-related projects. Design and implement identity solutions across both a variety of SaaS and bespoke identity tooling. Collaborating with engineering and business stakeholders on Identity-related initiatives, including:

• Reviewing and analysing proposed technical solutions and business processes to identify appropriate security controls.
• Bridging the gap between complex business needs and technical execution by documenting clear, actionable identity requirements for engineering teams.
• Advising on remediation of security issues and processes to address root causes.
• Provide troubleshooting as well as disaster recovery planning and tests.
• Maintain identity and access operations for specific high-risk systems.
• Develop processes, guidelines, and documentation for consumption by internal teams.
• Triage and management of IAM security events including, where necessary, participation in IAM security incident management.
• Maintenance of existing solutions, including operational improvements.
• Provide training, guidance and mentorship for other team members.
• Security administration and auditing of privileged systems access.
• Identification and quantification of relevant risks to Starling systems and processes in the context of Starling's desired security posture.

Interview Process
Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• First stage with the IAM leads (team fit) ~ 45 minutes
• Second stage with additional members of the IAM team (skills and technical) ~ 1 hour
• Final stage with Infosec Director and CISO ~ 45 minutes

Benefits
33 days holiday (including public holidays, which you can take when it works best for you). An extra day's holiday for your birthday. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off. 16 hours paid volunteering time a year. Salary sacrifice, company enhanced pension scheme. Life insurance at 4x your salary & group income protection. Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. Generous family-friendly policies. Incentives refer a friend scheme. Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks. Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.

About us
You may be put off applying for a role because you don't tick every box. Forget that! So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.