At a Glance
- Tasks: Provide regulatory compliance advice and oversee a team of three direct reports.
- Company: Starling Bank is a leading digital bank focused on delivering excellent customer outcomes.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a company-enhanced pension scheme.
- Other info: This position is a 12-month Fixed Term Contract.
- Why this job: Join a high-performing team in a pivotal role within the Risk & Compliance Department.
- Qualifications: Proven leadership skills and deep knowledge of financial services regulations are essential.
The predicted salary is between 70000 - 90000 £ per year.
As a Senior Compliance Manager within Starling's Risk & Compliance Department, you will play a pivotal role in our Second Line of Defence (2LoD). Reporting directly to the Head of Conduct and Compliance Advice, your purpose is to provide robust regulatory compliance advice, guidance, and independent oversight to our first‑line business teams. You will ensure the Bank effectively manages its regulatory and conduct‑related risks while consistently delivering good customer outcomes. This role requires a balance of strong leadership—supporting the day‑to‑day management of a high‑performing advice team—and deep regulatory expertise to cover all current and future products, services, and overarching compliance frameworks. In this position, you will act as a people manager, overseeing and guiding a team of three direct reports. This role is a 12‑month Fixed Term Contract.
Responsibilities
- Team Leadership & Management: Support the Head of Conduct & Compliance Advice with the day‑to‑day management of the team. Provide ongoing people management, coaching, and development to specialist direct reports, ensuring appropriate skill, capacity, and performance levels.
- Regulatory Advice & Guidance: Deliver timely, accurate 2LoD compliance and conduct advice across all Starling products, services, and overarching requirements (including Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, and conflicts of interest).
- Oversight & Challenge: Provide independent challenge and oversight to the First Line of Defence (1LoD), while simultaneously building strong, collaborative relationships to foster an effective working environment between Compliance and the business.
- Frameworks & Policies: Support the development and implementation of requisite conduct risk and compliance frameworks and policies.
- Reporting: Assist the Head of Conduct & Compliance Advice and the broader team with the production of the monthly Compliance reporting pack.
Requirements
- Leadership & Coaching: Proven ability to effectively motivate, manage, coach, and develop a team while acting as a positive role model.
- Regulatory Expertise: Deep working knowledge of relevant financial services laws, regulations, and industry best practices—specifically including BCOBS, PRIN, CONC/CCA, COBS, PSD2, SYSC (MCOBs knowledge is advantageous).
- Risk Identification: Detailed knowledge and hands‑on experience identifying key Conduct and Compliance risks, with a proactive approach to owning and overseeing emerging risks and issues.
- Communication & Stakeholder Management: Excellent written and verbal communication skills, with a proven ability to build relationships, influence others, and communicate effectively with senior management and committees.
- Analytical Skills & Judgement: Strong analytical and problem‑solving skills to interpret business knowledge, backed by sound judgement, decision‑making, and prioritisation skills to see issues through to resolution.
- Mindset & Behaviours: A naturally curious, inquisitive approach to work that questions the status quo when appropriate; highly resilient, comfortable navigating difficult conversations, and possessing a strong willingness to share knowledge and collaborate across all product lines.
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care; partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family‑friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
Starling Bank is an equal opportunity employer, and we're proud to foster diversity & inclusion. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Senior Compliance Manager (12 month FTC) in Cardiff employer: Starling
Starling Bank offers a competitive benefits package including 25 days holiday and private medical insurance. Located in the UK, the bank is committed to diversity and inclusion, fostering a supportive environment for all employees.
