Starling Bank in Cardiff is seeking an experienced overnight Team Leader to manage a 37.5-hour week, working 20:00–07:15 on a 4-on/4-off rotation. You will lead from the front, coach the team and deliver outstanding service across phone, email, live chat and social channels.
The role combines in-office presence (1 shift per fortnight) with remote work as part of our hybrid setup. You will drive continuous improvement and own workflows to ensure top-tier customer outcomes 24/7.
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Overnight Customer Service Team Lead — 4 on 4 off in Cardiff employer: Starling
Starling is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for engineers to thrive. With a hybrid working model, employees enjoy flexibility while benefiting from comprehensive support for professional growth and development. The positive work environment, coupled with a commitment to clean coding practices, ensures that team members are empowered to tackle complex challenges and contribute meaningfully to the future of banking.
