At a Glance
- Tasks: Create and maintain processes that enhance operational excellence in a fast-paced banking environment.
- Company: Join Starling Bank, a digital bank focused on fairness, technology, and exceptional customer experience.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive benefits including private medical insurance.
- Other info: Be part of a culture that values diversity, inclusion, and professional development.
- Why this job: Make a real impact on the future of banking while growing your skills in a supportive team.
- Qualifications: Strong communication skills and ability to manage multiple priorities effectively.
The predicted salary is between 40000 - 50000 € per year.
Location - Cardiff & Southampton
Reporting to - Operations Change Delivery Manager
Closing date - Monday 25th May at 12pm
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best‑in‑class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
Role Purpose
The Operational Excellence Partner is responsible for creating and maintaining BAU processes. They will play an integral part of change delivery across Operations, working alongside key stakeholders across the Bank.
Requirements
- Ensuring that BAU processes are current and accurate and in a format for the end user to ‘bring to life'
- Assisting in the creation of process improvements based on feedback and recommendations from stakeholders
- Working closely with the Change Delivery Team to ensure initiatives are delivered
- Helping to execute the operational strategy to support our growth
- Ability to help design the appropriate solution to fix an issue
- Help to create operating models, processes and controls for all aspects of Operations
- Undertaking regular reviews of process/guidance documents.
- Engaging with relevant parties across the business to ensure that documents are up to date and giving the right information
- Work to ensure that changes and updates are clearly communicated in a timely manner
Knowledge
- Ability to effectively partner with dependency teams on a regular basis and build effective working relations
- Strong verbal and written communication skills
- Organised with the ability to balance workload and schedules with multiple priorities and ad hoc escalations.
- Competent in use of Management portal
- Excellent communication, presentation, and interpersonal skills
- Ability to influence and collaborate effectively at all levels of the organization
- Proactive and results‑oriented with a strong commitment to operational excellence
Behaviours
- Acts as a role model and is an advocate for Starling's culture and values
- Comfortable working in a fast paced environment
- Ability to react and respond to change, often with short notice
- Passionate about doing the right thing
- Proactive, self motivated and able to manage workload with minimal supervision
Benefits
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology‑led, and you'll have the freedom to accomplish your goals in innovative ways
- Culture of Excellence: Be part of a collaborative, empowered, and forward‑thinking team. We encourage experimentation, ownership, and a relentless focus on 'doing the right thing.'
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one
- A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company‑enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care.
- Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family‑friendly policies
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
Equal Opportunity
Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Operational Excellence Partner in Cardiff employer: Starling
At Starling Bank, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, flexible working arrangements, and opportunities for professional development, all set against the vibrant backdrop of Cardiff and Southampton. Join us in shaping the future of banking while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Excellence Partner in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Starling through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding Starling's core values. Think of examples from your past experiences that align with 'Listen', 'Keep It Simple', and 'Do The Right Thing'. This will show you're a great fit for their culture.
✨Tip Number 3
Practice your communication skills! Since the role requires strong verbal and written abilities, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Starling team.
We think you need these skills to ace Operational Excellence Partner in Cardiff
Some tips for your application 🫡
Show Us Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming an Operational Excellence Partner and how you align with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate how you've tackled challenges in the past, especially those that relate to operational excellence.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using straightforward language and breaking up text into manageable sections. This helps us quickly grasp your qualifications and fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Starling
✨Know the Company Values
Before your interview, take some time to really understand Starling's core values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Communication Skills
As an Operational Excellence Partner, strong communication is key. Prepare to discuss how you've effectively communicated with stakeholders in the past. Bring examples of how you’ve influenced decisions or collaborated with teams to achieve operational goals.
✨Be Ready to Discuss Process Improvements
Since the role involves creating and maintaining BAU processes, think about times when you've identified inefficiencies and implemented improvements. Be prepared to walk through your thought process and the impact of those changes on the team or organisation.
✨Demonstrate Your Proactivity
Starling values a proactive approach, so come armed with examples of how you've taken initiative in previous roles. Whether it’s managing multiple priorities or responding to unexpected challenges, show that you can thrive in a fast-paced environment and drive results without needing constant supervision.
