Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage incidents in digital banking operations and ensure smooth service delivery.
- Company: Join Starling, a forward-thinking digital bank with a mission for fairness and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and a commitment to sustainability.
- Why this job: Be part of a team that values honesty and aims for greatness in banking.
- Qualifications: Experience in incident management and a passion for customer service.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We’re a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
This advert will close on Friday, 6th February at 5pm.
Incident Manager (Hybrid) - Digital Banking Operations in Cardiff employer: Starling
Contact Detail:
Starling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager (Hybrid) - Digital Banking Operations in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Starling on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Starling's core values. Think of examples from your past experiences that align with 'Listen', 'Keep It Simple', and the rest. We want to show how you embody these values!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable we are talking about our skills and experiences, the better we’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Incident Manager (Hybrid) - Digital Banking Operations in Cardiff
Some tips for your application 🫡
Show Your Passion for Digital Banking: When writing your application, let your enthusiasm for digital banking shine through. We want to see how you connect with our mission of providing a fairer and smarter alternative to traditional banks.
Align with Our Core Values: Make sure to weave in our core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - into your application. This shows us that you understand what we stand for and how you can contribute to our culture.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Highlight your relevant experience and skills that make you a great fit for the Incident Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Starling
✨Understand the Company Values
Before your interview, take some time to really get to know Starling's core values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Showcase Your Problem-Solving Skills
As an Incident Manager, you'll need to handle issues swiftly and effectively. Prepare for situational questions where you can highlight your problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Familiarise Yourself with Digital Banking Trends
Stay updated on the latest trends in digital banking and technology. Being knowledgeable about current challenges and innovations in the industry will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company's approach to sustainability, or how they foster an inclusive environment. This shows you're engaged and serious about finding the right fit for both you and Starling.
