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- Tasks: Manage incidents and ensure smooth banking operations with a focus on customer experience.
- Company: Join Starling, a leading digital bank committed to fairness and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and a culture of inclusivity.
- Why this job: Be part of a mission to revolutionise banking for everyone while developing your skills.
- Qualifications: Experience in incident management and a passion for customer service.
- Other info: Work in a dynamic environment with opportunities for growth and development.
The predicted salary is between 28800 - 48000 £ per year.
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We’re a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
This advert will close on Friday, 6th February at 5pm.
Incident Manager in Cardiff employer: Starling
Contact Detail:
Starling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Starling. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Starling's core values. Think about how your experiences align with 'Listen', 'Keep It Simple', and the rest. Show us you get what we're all about!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your skills and experiences, the better you'll shine during the real deal.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our mission at Starling.
We think you need these skills to ace Incident Manager in Cardiff
Some tips for your application 🫡
Show Your Passion for Banking: When writing your application, let us see your enthusiasm for the banking industry. Share why you believe in our mission to create a fairer and smarter banking experience. A personal touch can really make your application stand out!
Align with Our Values: Make sure to highlight how your personal values align with ours: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness. We love seeing candidates who resonate with our culture and can contribute positively to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and unnecessary fluff. Make it easy for us to see your skills and experiences that make you a great fit for the Incident Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Starling
✨Understand the Company Values
Before your interview, take some time to really get to know Starling's core values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Prepare for Scenario-Based Questions
As an Incident Manager, you'll likely face scenario-based questions during your interview. Prepare by thinking through past incidents you've managed, focusing on your problem-solving skills and how you communicated with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Passion for Technology
Starling is all about fast technology and innovation. Make sure to express your enthusiasm for tech advancements in banking. Share any relevant projects or tools you've worked with that showcase your ability to adapt and thrive in a tech-driven environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions. This shows your genuine interest in the role and the company. You might ask about their approach to incident management or how they ensure a great customer experience. It’s a great way to engage and leave a lasting impression!
