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For Companies At a Glance
- Tasks: Lead fraud strategy initiatives and develop innovative solutions to combat financial scams.
- Company: Join Starling, a forward-thinking digital bank committed to fairness and innovation.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact on the future of banking while growing your career in a dynamic environment.
- Qualifications: 5+ years in fraud strategy with strong leadership and analytical skills.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About Starling
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We are a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
The Opportunity
The Fraud Strategy & Change Manager will work with your Fraud Specialists, Fraud Investigators, Data Scientists, Product Managers and the Engineering team. You will be expected to think strategically and critically, designing efficient solutions/strategies that meet industry best practices as a minimum. Take a high degree of responsibility over the detection and prevention of fraud, with a specific focus towards Starling's Authorised Push Payment Scam controls.
Key Accountabilities Include:
- Manage Fraud Specialists that work within the Authorised Push Payment Strategy team
- Play a key role in proactively developing and deploying a robust Authorised Push Payment Scam strategies
- Be a Subject Matter Expert of Authorised Push Payment Scam systems, particularly around strategic rule design, SSI and Mandatory Reimbursement regulation
- Assist with the ongoing focus on the identification of active and potential threats in order to diminish risk and reduce costs associated with fraud losses, investigations and customer remediation
- Continuously assess the effectiveness of the bank's fraud controls to ensure our approach is appropriate in meeting our regulatory and commercial objectives
- Work with dedicated Engineers and Data experts to dynamically install fraud controls efficiently
- Conduct analysis of changes and anomalies in customer behaviour, fraud numbers and suspicious patterns of behaviour
- Attend external schemes and industry-related meetings, roundtables and working groups and maintain an awareness of forthcoming legislative & regulatory changes
- Work with the wider bank to raise awareness and understanding of Authorised Push Payment Scam issues/risks affecting the bank and ensure that the operational and service teams are well informed and aware of all new/emerging trends
- Close coordination and cooperation with Fraud Risk, Fraud Operations, Product and L&D in relation to new industry initiatives and adherence to industry guidelines
- Work with Fraud Operations, Compliance and the Engineering teams on the design of Authorised Push Payment Scam rules and controls
- Production and maintenance of MI highlighting key trends and performance to Risk and Executive committees
- Conduct and assist with regular analysis of existing and new products/services to identify areas or methods where the bank could be exposed to new Authorised Push Payment Scam risks and suggest improvements/optimisations early on in the scope/design phase
Requirements Competencies & Skills:
- 5+ years of experience working in an Authorised Push Payment Scam Strategy role
- Experienced in leading specialised teams and driving strategic change within a fast paced fraud or risk environment
- Excellent communication skills (written and verbal)
- Good understanding of APPRRs and other relevant regulations
- Skilled in data analysis, able to understand trends and come up with proposed solutions to mitigate fraud risk
- Subject matter expert on Authorised Push Payment Scam typologies
- Strong knowledge of new and existing regulations concerning Fraud
Benefits
Why join Starling
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you will have the freedom to accomplish your goals in innovative ways.
- Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on 'doing the right thing.'
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
- A Bank That Cares: We are a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
Our Commitment to Equality
Starling is an equal opportunity employer, and we are proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Fraud Strategy in Cardiff employer: Starling
Contact Detail:
Starling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Strategy in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Starling's values and recent projects. Show us how your skills align with our mission to create a fairer banking experience. Tailor your answers to reflect our core values – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Get comfortable talking about your experience and how it relates to fraud strategy. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Starling team. Let’s make banking better together!
We think you need these skills to ace Fraud Strategy in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fraud Strategy role. Highlight your relevant experience and skills that align with Starling's mission and values. We want to see how you can contribute to our vision of a fairer banking experience!
Showcase Your Expertise: As a subject matter expert in Authorised Push Payment Scam strategies, don’t hold back! Share specific examples of your past work and how you've successfully tackled fraud challenges. This will help us see your strategic thinking in action.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the Starling team!
How to prepare for a job interview at Starling
✨Know Your Stuff
Make sure you brush up on your knowledge of Authorised Push Payment Scams and the relevant regulations. Being able to discuss specific strategies and your experience in fraud prevention will show that you're not just familiar with the topic, but that you're passionate about it too.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Highlight any strategic changes you've implemented and the positive outcomes that followed. This will demonstrate your capability to drive change effectively.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Use examples from your previous work to illustrate your points, especially when discussing complex topics like data analysis or fraud trends.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential fraud situations and how you would handle them. This will help you showcase your critical thinking and strategic planning abilities, which are crucial for the Fraud Strategy role.
