At a Glance
- Tasks: Provide exceptional customer service and ensure customer satisfaction through various channels.
- Company: Join Starling, a forward-thinking company prioritising customer experience.
- Benefits: Competitive salary, pension scheme, private medical insurance, and 25 days holiday.
- Other info: Part-time, hybrid role with flexible evening hours.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Resilience and great communication skills are essential for this role.
The predicted salary is between 26500 - 26500 £ per year.
Starling is looking for a part-time Customer Service Team Member for the evenings in Cardiff and Southampton. In this role, you will provide exceptional customer service through various channels, ensuring customer satisfaction.
The position offers a competitive salary of £26,500 and various benefits including a pension scheme, private medical insurance, and 25 days holiday plus additional days off.
We value resilience and great communication skills to handle customer interactions effectively.
Evening Customer Service Advocate – Part-Time, Hybrid in Cardiff employer: Starling
Starling is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for engineers to thrive. With a hybrid working model, employees enjoy flexibility while benefiting from comprehensive support for professional growth and development. The positive work environment, coupled with a commitment to clean coding practices, ensures that team members are empowered to tackle complex challenges and contribute meaningfully to the future of banking.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Customer Service Advocate – Part-Time, Hybrid in Cardiff
✨Tip Number 1
Make sure to research Starling and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interactions, try role-playing with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to gain insights about the company culture and what they look for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Evening Customer Service Advocate – Part-Time, Hybrid in Cardiff
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Service Advocate role. Highlight your relevant experience and skills that match what we're looking for, like resilience and communication skills. It shows us you really care!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and fluff – just get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Starling
✨Know the Company Inside Out
Before your interview, take some time to research Starling. Understand their values, mission, and what sets them apart in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advocate, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or handled difficult situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Resilience
Customer service can be challenging, especially in the evenings when things might get hectic. Think of times when you faced tough situations and how you managed to stay calm and positive. Sharing these stories will highlight your resilience and ability to thrive under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to Starling’s success.
