At a Glance
- Tasks: Lead customer strategy design and optimise analytics for financial difficulty lifecycle.
- Company: Starling, a forward-thinking bank based in Cardiff.
- Benefits: Hybrid working model, flexible office days, and opportunities for professional growth.
- Other info: Join a dynamic team focused on compliance and customer care.
- Why this job: Make a real difference in customer experiences while developing your strategic skills.
- Qualifications: Experience in retail banking analytics and strong strategic development skills.
The predicted salary is between 60000 - 80000 £ per year.
Starling in Cardiff is seeking a Strategy & Analytics Lead responsible for the design and optimisation of customer strategies with a focus on the Customer in Financial Difficulty lifecycle. This role blends technical analysis with strategic development to ensure effective and compliant customer treatments.
The ideal candidate will have strong experience in retail banking analytics, strategy ownership, and regulatory knowledge. The position offers a hybrid working model with a minimum of 10 office days per month.
Customer Strategy & Analytics Lead for CiFD in Cardiff employer: Starling
Starling Bank in Cardiff is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and a hybrid working model that promotes work-life balance. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Strategy & Analytics Lead for CiFD in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the banking and analytics space on LinkedIn. A friendly chat can open doors and give you insights into the company culture at Starling.
✨Tip Number 2
Prepare for the interview by brushing up on your retail banking knowledge. Be ready to discuss how you've tackled customer strategies in the past, especially around financial difficulties.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to drive strategy. This will demonstrate your ability to blend technical analysis with strategic development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Strategy & Analytics Lead for CiFD in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in retail banking analytics and strategy ownership. We want to see how your skills align with the Customer in Financial Difficulty lifecycle, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer strategies and how your regulatory knowledge can benefit us at Starling. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills:In your application, be sure to highlight any technical analysis you've done in previous roles. We’re looking for someone who can blend data insights with strategic development, so give us examples of how you’ve done this before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Starling
✨Know Your Customer Lifecycle
Make sure you understand the Customer in Financial Difficulty lifecycle inside out. Research how different strategies can impact customer outcomes and be ready to discuss specific examples from your past experience that demonstrate your knowledge.
✨Showcase Your Analytical Skills
Prepare to talk about your technical analysis skills. Bring examples of how you've used data to drive strategic decisions in retail banking. Be ready to explain your thought process and the tools you used to achieve results.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory landscape surrounding customer treatment in financial difficulty. Be prepared to discuss how you’ve ensured compliance in previous roles and how you would approach this in the new position.
✨Emphasise Strategic Ownership
Highlight your experience in strategy ownership. Discuss how you've led initiatives from conception to execution, focusing on the impact of your strategies on customer satisfaction and business outcomes. This will show that you can take charge and deliver results.
