Starling Bank in Cardiff seeks a Customer Service Team Lead to motivate a high-performing team delivering support across phone, email, live chat and social channels. You’ll lead from the front, coaching colleagues and shaping service outcomes with a customer-centric mindset.
The role covers a 6-week shift rotation (7am–8pm, Mon–Sun) with initial full-time office presence, followed by a hybrid split. You’ll drive continuous improvement and ownership to benefit customers and the business.
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Customer Service Team Lead - Hybrid, Growth & Impact in Cardiff employer: Starling
Starling is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for engineers to thrive. With a hybrid working model, employees enjoy flexibility while benefiting from comprehensive support for professional growth and development. The positive work environment, coupled with a commitment to clean coding practices, ensures that team members are empowered to tackle complex challenges and contribute meaningfully to the future of banking.
