Card Payment Specialist (Product) - Engine by Starling

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that have helped achieve Starling's success.

We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

About The Role

In this role within Engine's Product & Technology function, you'll be the primary technical point of contact for Cards for the product, engineering, and client success teams. You'll be responsible for managing the day-to-day communications with the card schemes, handling incidents, and investigating bugs for our clients. You'll also be responsible for ensuring Engine's card processor remains compliant with the Visa and Mastercard mandates. You'll enjoy problem solving, getting to the detail, and understanding how our card products work in line with the card schemes. Your work will span product strategy, client‑facing requirements gathering & solution design, and technical card product ownership in an Engineering context.

What You'll Get To Do

• Reviewing and tracking to completion all Mastercard bulletins in a timely manner, and cascading to the appropriate teams
• Ensuring mandates are implemented in line with card scheme requirements and deadlines
• Ensuring appropriate compliance of MasterCard/VISA Scheme rules
• Serve as the technical point of contact with the various Card Schemes (including Mastercard and Visa), ensuring alignment with both internal and external stakeholders
• Provide technical support on various card projects across multiple card schemes
• Act as an escalation point for card queries and issues, working closely with Engine's cards engineering teams and client success teams, providing technical expertise to drive solutions
• Support the product team and solution architects when designing solutions which meet the needs of the client and future roadmap items
• Prepare and maintain card product documentation including user guides and FAQs to be used by the client success and new and existing Engine clients

Requirements

Your background:

• Relevant experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing
• Card payments and card scheme knowledge / experience in the debit or credit card industry
• 2+ years experience working in a Financial Institution, preferably in banking
• Experience working across different regions and jurisdictions is a plus
• You are comfortable leading multiple workstreams on the go
• Strong analytical and problem solving skills
• Ability to effectively partner with different teams on a regular basis and build effective working relations (in particular with engineering, delivery and product)
• Excellent written and verbal communication skills
• Ability to balance workload and schedules with multiple priorities and ad hoc escalations

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• 45 minute with Cards Senior Product Manager
• 1 hour with two more people from the team including a Technical Programme Manager and Card Specialist

Benefits

• 33 days holiday (including public holidays, which you can take when it works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care
• Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.