At a Glance
- Tasks: Provide exceptional customer service via phone, email, live chat, and social media.
- Company: Join Starling, a leading digital bank focused on fair and smart banking solutions.
- Benefits: Enjoy a competitive salary, flexible working, and comprehensive benefits including private medical insurance.
- Other info: Dynamic team culture with opportunities for growth and development.
- Why this job: Make a real impact in the banking industry while developing your skills in a supportive environment.
- Qualifications: Passion for customer service and excellent communication skills are essential.
The predicted salary is between 22400 - 22400 £ per year.
- Customer Service Team Member
- Reporting to: Customer Service Team Lead
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks.
We are building a leading digital bank, driven by fast technology, fair service, and honest values.
Over the next months we will actively be recruiting for shift patterns which include Twilight & Overnight.
Please select your preference of rotation and location on your application.
Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture.
We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
About the role
Our Customer Service team is at the core of our success - and our Customer Service Team Members are our greatest asset.
As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner - however and whenever they choose to speak to us - is what helps set us apart from the competition.
The queries you deal with will be wide ranging, from the simple to the complex.
It is a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one.
Here at Starling we truly put our customers first - and we want to hire people who are driven to do the same!
The starting salary for this role is
We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you!
The shifts, training & hybrid working
Training for the role is 5 weeks in the office, 9:00 - 17:30 Monday - Friday. After this, the team works 1 shift per fortnight in the office and the rest from home.
Our contact centres are open 365 days per year.
We're passionate about improving work life balance and are committed to hybrid working patterns that give you a balance of home and office working.
The recruitment process
Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not.
If progressed, we will then invite you to book a call with someone from our talent acquisition team.
After the call, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team.
They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service!
The interview will be made up of Q&A questions, role play activity and a written communication exercise.
We're looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us.
We'll have start dates monthly from November - January.
You’ll support your customers by
- Providing exceptional customer service via phone, email, live chat and social media.
- Showing ownership and accountability for offering solutions that help and benefit our customers.
- Maintaining high standards and continually striving to improve the service for our customers.
- Responding to customer complaints and escalating issues as necessary.
- Supporting a continuous improvement ethos within the contact centre.
- Actively seeking to improve processes and workflows.
- Working well within a dynamic team environment.
About you
- Working in a contact centre environment is not essential - showing us you understand what great customer service looks like is.
- You'll be comfortable talking to customers however they choose to reach out.
- You have excellent written and verbal communication skills.
- No two days here are the same - you should be comfortable working in a fast changing environment.
- Money is an emotive subject and some interactions can be difficult, you'll need to be resilient and able to help your customers when they need you the most.
- We will offer lots of training and guidance but Starling is a Fin Tech and you will need basic IT skills to navigate our laptops (Mac Book) and systems.
- Knowledge of vulnerabilities.
Why Join Starling?
- Make an
Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers.
Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
- Culture of
Excellence: Be part of a collaborative, empowered, and forward-thinking team.
We encourage experimentation, ownership, and a relentless focus on "doing the right thing."
- Growth and
Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
- A Bank
- That
Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing Our Commitment to Equality
Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.
Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.
By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes.
Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal data.
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Customer Service Team Member (30 Hours, Evenings) in Southampton employer: Starling Bank
At Engine by Starling, we pride ourselves on being an exceptional employer that champions innovation and collaboration within the banking technology sector. Our flexible working culture, generous benefits including 33 days of holiday and private medical insurance, and commitment to employee growth create a supportive environment where legal professionals can thrive. Located in a dynamic and rapidly growing company, you'll have the opportunity to work on impactful projects while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Member (30 Hours, Evenings) in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Starling Bank and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Starling Bank and let us see your personality shine through!
We think you need these skills to ace Customer Service Team Member (30 Hours, Evenings) in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Starling Bank.
Get Familiar with Our Brand:Before applying, take some time to learn about Starling Bank and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Starling Bank
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Starling Bank.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Starling Bank will surely appreciate.
