Software Solutions Manager - SME Customer Solutions | London, UK

Software Solutions Manager – SME Customer Solutions

Software Solutions Manager – SME Customer Solutions

Hello, we\’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We\’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We\’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.
We are seeking a highly skilled and driven Software Solutions Manager to play a pivotal role in shaping and delivering cutting-edge solutions for our SME customers. Focused on addressing the unique needs of solepreneurs, micropreneurs, and SMEs, this role will develop and enhance tools for expense management, accounts payable, cash flow forecasting, and budgeting. As an individual contributor, you will collaborate across a diverse matrix of teams to ensure the successful delivery and ongoing improvement of these solutions.
Your success will be measured by your ability to matrix manage cross-functional teams across technology, (digital) product and operations ensuring seamless execution and excellence in delivery. You will be part of a broader Banking Solutions team and work closely with segment managers and software solutions owners in shaping the overall proposition.
Key Responsibilities:

• Proposition Development:

• Lead the end-to-end proposition development of innovative software tools for expense management, accounts payable, cash flow, and budgeting.
• Work closely with product teams to translate customer insights into scalable, impactful solutions tailored to SME needs.

• Collaborate effectively across technology, product and operations, to drive project delivery.
• Ensure alignment of priorities and timelines across internal stakeholders to meet project milestones and business objectives.

• Engage with SME customers to understand their challenges and requirements, ensuring solutions are intuitive and valuable.
• Continuously evaluate market trends and competitor offerings to maintain Starling Bank\’s competitive edge.

• Performance Monitoring:

• Define success metrics for tools and monitor their adoption and effectiveness post-launch.
• Leverage customer feedback and usage data to prioritise iterative improvements, working in an agile fashion.

• Maintains a deep understanding of developments in digital product development, solutions and competitors.

Requirements

• Proven experience in software or product development, ideally within banking, fintech, or SME-focused industries.
• Strong understanding of the financial challenges that SMEs face and how digital solutions can address them.
• Exceptional ability to work in a matrix environment, influencing and coordinating cross-functional teams.
• Appreciation, albeit not necessarily deep knowledge, of compliance and risk considerations in financial services.
• Analytical and strategic mindset with a data-driven approach to decision-making and prioritisation.
• Outstanding communication skills, capable of engaging stakeholders at all levels.
• Familiarity with agile or other iterative development methodologies.

Highly Desirable Experience:

• Background in designing or delivering financial tools for SMEs or entrepreneurs.
• Experience working within a high-growth, technology-driven environment.
• Knowledge of API integrations and modern software design practices.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day\’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us
You may be put off applying for a role because you don\’t tick every box. Forget that! While we can\’t accommodate every flexible working request, we\’re always open to discussion. So, if you\’re excited about working with us, but aren\’t sure if you\’re 100% there yet, get in touch anyway.
We\’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we\’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we\’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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