Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. About the role: We are seeking a dynamic, customer-focused Team Leader based in Southampton to join our Onboarding and Account Review team. This role would suit an individual with a proven background in leading people. You will be supporting a team of onboarding associates, providing coaching and development, as well as taking a lead role in ensuring we are operating efficiently and securely whilst putting the customer at the heart of what we do. This role will close on Wednesday, 18th June at 5pm. Shifts & Working Arrangements: You will work a 37.5 hour week, with shifts Monday - Sunday between the hours of 6am - 8pm. - You will work on rotation and have your shifts in advance, as having a work life balance is important! You will need to be able to commit to training on a full-time basis in the office from 9am - 5.30pm for 6 weeks. Once you have completed your training, you will move to a hybrid way of working. You\'ll spend around 40% of the time in the office with your team. Responsibilities: Direct line management of Onboarding Associates as they conduct risk based reviews on account applications Positively influencing and contributing to the wider team culture Acting as a KYC and KYB subject matter expert; sharing technical expertise with the team and taking on Quality Checking responsibility for direct lines Ability to interpret risk scoring and Enhanced Due Diligence requirements QC responsibility for direct lines; ensuring quality expectations are met; offering coaching and mentoring to drive improvement Adaptable, and have the ability to lead people through change Own, and drive identification, escalation and resolution of risks Use trends and data to proactively seek improvements to the existing process, taking ownership of these improvements from start to finish. Ensuring customers are helped in a timely manner and sufficient time is allocated for complex investigations Proactive in building relationships with key stakeholders across the business and able to leverage these when working on guidance and projects Comprehensive knowledge of the KYB onboarding customer journey is desirable. Previous experience of managing a team in a financial services or risk based role. The ability to demonstrate transferable experience would also be desirable. Decisive decision making based on interpretation of data, considering both the business and customer outcomes First class coaching and mentoring skills and a desire to drive excellence Understanding of KYC/KYB and the Personal and/or Business onboarding processes Awareness of a risk based approach and the ability to apply this on a case by case basis Excellent written and verbal communication skills. Comfortable working in a fast-paced environment with the ability to deliver high-quality results under time pressure whilst handling several projects at once 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don\'t tick every box. Forget that! While we can’t accommodate every flexible working request, we\'re always open to discussion. So, if you\'re excited about working with us, but aren’t sure if you\'re 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. #J-18808-Ljbffr
Contact Details:
Starling Bank Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Team Lead in Southampton
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Starling Bank. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Starling Bank.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Starling Bank. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Starling Bank and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Starling Bank how you can be a team player!
How to prepare for a job interview at Starling Bank
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Starling Bank.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Starling Bank's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
