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- Tasks: Join us as an Onboarding & Review Expert, supporting customers and internal teams with risk management.
- Company: Starling is a revolutionary UK bank, blending technology with finance for a better banking experience.
- Benefits: Enjoy flexible working hours, 25 days holiday, private medical insurance, and wellness perks.
- Why this job: Make a real impact while mentoring teams and driving innovation in a dynamic environment.
- Qualifications: Expertise in onboarding, due diligence, and risk management is essential; strong communication skills are a must.
- Other info: We value diverse backgrounds and encourage applicants who may not meet every requirement to apply.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Hello, we\\\’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We\\\’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We\\\’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.
Working hours: A 37.5 hour week made up of 4 shifts, Wednesday to Saturday, covering a working pattern of 21:00 – 07:30am.
Training: Conducted in the office over a minimum of 6 weeks. Once this is completed, you will move to a hybrid way of working, with an expectation of office presence to support your teams as a minimum of 2 nights per month.
Applications: Applications for this position will close on Tuesday, 12th August at 9am.
About the role
We are seeking a dynamic Onboarding & Review Expert to join our team. In this role, you will play a key part in supporting both our customers and internal teams, leveraging your extensive risk-related expertise in a first-line risk environment, acting as a point of escalation, and taking a risk-based approach. If you have a strong background in risk and are passionate about providing support and development, and are eager to make a real impact, we would love to hear from you.
The Expert role has 3 key parts that are intrinsic to the success of the team:
- Taking ownership of reviewing high-risk accounts using Starling\\\’s risk appetite to ensure we serve customers in a timely manner, whilst keeping the bank and its customers safe. You will play a pivotal role in balancing the customer journey with risk, driving a proactive approach in supporting customers and mitigating risk.
- Provide mentorship to our teams and leaders through engaging 1:1 sessions and team-based activities that keep it simple. Give clear and concise feedback to create a positive, growth-orientated environment, empowering teams to thrive and succeed within the department
- A proactive problem solver who is ready to make an impact from day one. Someone who is not afraid to challenge existing processes and drive innovation to enhance the customer journey. Take full ownership of process improvement, guidance changes and projects. Whilst shaping the future of how we work.
Responsibilities
- Taking a risk based approach from an Onboarding and Periodic Review perspective, reviewing customers holistically when making a decision.
- Acting as subject matter expert; a mentor to the onboarding and Periodic review teams to support and build knowledge and confidence in high-risk subject matter and Starling\\\’s risk appetite
- Understanding and overseeing the identification of high-risk applications that require Enhanced Due Diligence. Liaising with customers on more complex applications via phone & email
- Ensuring queues & workstreams are well maintained and sufficient time is allocated for priorities
- Delivering engaging and impactful training sessions to large groups, being able to inspire your audience, tailor sessions and strengthen risk related knowledge
- Positively influence the team culture through collaboration
- Using trends and data to proactively seek improvements to the existing process, take ownership of these improvements from start to finish
- Designing, simplifying, reviewing, and updating internal policies and procedures
- Proactively build and maintain relationships with key stakeholders across the business and leverage these when working on guidance and projects
Requirements
- Expertly balance customer needs with the bank\\\’s risk appetite.
- Deep expertise in Onboarding and Due Diligence processes, you will play a crucial role in ensuring both risk mitigation and efficiency
- Skilled in providing coaching and feedback through structured sessions that are goals-centric
- Management of key stakeholders and ability to communicate effectively at all levels of the business
- Knowledge of Money Laundering Regulations and JMLSG guidance
- Ability to design and deliver meaningful, interactive training sessions on Risk and EDD
- Balance multiple priorities and adapt quickly to change, contributing to the continuous improvement of processes in a fast paced environment.
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day\\\’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About us
You may be put off applying for a role because you don\\\’t tick every box. Forget that! While we can\\\’t accommodate every flexible working request, we\\\’re always open to discussion. So, if you\\\’re excited about working with us, but aren’t sure if you\\\’re 100% there yet, get in touch anyway. We\\\’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we\\\’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we\\\’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
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Onboarding & Review Expert employer: Starling Bank
Contact Detail:
Starling Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding & Review Expert
✨Tip Number 1
Familiarise yourself with Starling's risk appetite and onboarding processes. Understanding their approach to risk management will help you demonstrate your expertise during the interview, showing that you're aligned with their values.
✨Tip Number 2
Prepare thoughtful questions about the role and the team dynamics. Since the interviews are conversational, asking insightful questions can showcase your curiosity and engagement, making a positive impression on the interviewers.
✨Tip Number 3
Highlight your experience in mentoring and training others. Given the emphasis on providing mentorship in this role, sharing specific examples of how you've successfully coached teams or individuals will set you apart from other candidates.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've improved processes in previous roles. Starling values innovation, so showcasing your ability to drive change will resonate well with the interviewers.
We think you need these skills to ace Onboarding & Review Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in risk management and onboarding processes. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the banking industry and your expertise in risk-related roles. Mention specific examples of how you've successfully managed high-risk accounts or improved processes in previous positions.
Prepare for the Interview: Since the interview process is conversational, prepare thoughtful questions about the company culture and the team dynamics. Be ready to discuss your approach to problem-solving and how you would handle specific scenarios related to risk management.
Showcase Your Training Skills: If you have experience delivering training sessions, highlight this in your application. Provide examples of how you've engaged audiences and tailored content to enhance understanding of complex topics like risk and due diligence.
How to prepare for a job interview at Starling Bank
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of the Onboarding & Review Expert role. Familiarise yourself with risk-related processes and how they apply to customer onboarding. This will help you answer questions confidently and demonstrate your expertise.
✨Prepare Thoughtful Questions
Since the interview is conversational, come prepared with insightful questions about the company culture, team dynamics, and specific challenges the team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Showcase Your Problem-Solving Skills
Be ready to discuss examples from your past experiences where you've successfully solved problems or improved processes. Highlight your proactive approach and ability to balance customer needs with risk management, as this is crucial for the role.
✨Engage in Active Listening
During the interview, practice active listening. This means paying close attention to the interviewers' questions and comments, which will allow you to respond thoughtfully. It also demonstrates your communication skills and respect for their insights.