Service Operations Analyst - Hybrid Working in London

We are proud to be the first British bank founded by a woman, Anne Boden. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We are deeply committed to closing the gender gap in technology; from our partnership with Code First Girls to our internal 'With Women' and 'Embrace' networks, we actively champion diverse women in tech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. About the roleOur Technology Operations team is the first line of support for Starling Group, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams.It’s very important to us at Starling that staff have the best possible experience with the technology they use on a daily basis. We deploy primarily Macs but also have some Windows PC’s in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won’t find Active Directory here. As a Technology Operations Analyst, you’ll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all.Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions.Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently.Help the team to manage asset inventory, procurement, repairs, auditing and licensing.Computer hardware provisioning from returned stock.Arrange collection of leavers hardware.Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. RequirementsKnowledge and experience of supporting either macOS or Windows is a must.Adept at coping in a technically complex and fast-changing environmentAn interest in and suitable understanding of Starling’s technology.Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions.Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently.Helping the team to manage asset inventory, procurement, repairs, auditing and licensing.Computer hardware provisioning from returned stock.Arranging collection of leavers hardware.As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday.Benefits25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesIncentives refer a friend schemePerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingAbout UsYou may be put off applying for a role because you don't tick every box. While we can’t accommodate every flexible working request, we're always open to discussion. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Job SummaryID: 8D83267CF7Department: Technology, Technology OperationsType: full time