Senior Commercial Officer - Contract Management in London

Banking was broken – so we decided to fix it. Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain's first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We're changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people's problems rather than selling them stuff. Over four million accounts (and four account types!). Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Recommended Provider and Britain's Best Banking Brand. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer's problems – and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank. We are now looking for a Commercial Senior Manager who will play a key role in driving good commercial outcomes across the Starling Group. They are responsible for providing the analysis, models and management information that enable management to make well-evidenced decisions on customer value, deposit pricing and product economics. This role sits within Starling's commercial function and, alongside peers, will be responsible for: Customer Value and Unit EconomicsBuild and maintain cohort-level models of customer value (balances, interchange, NIM, fees, cost to serve), by channel, offer and segment. Analyse acquisition and incentive performance on payback and cost per funded customer, not just CPA and volume, and recommend where spend should move. Quantify the value impact of mix shifts, such as student, teen and returning customers, and of changes in funding rate and balance behaviour. Support the analysis of engagement, primacy and the back book (closures, dormancy, balance run-down) so the team can see what drives long-term valueDeposit PricingPrepare the analysis behind deposit pricing proposals considering the marginal cost of funds, rate elasticity, deposit beta, competitor and best-buy positioning and balance mix. Work with Treasury and Finance so pricing analysis reconciles to the funding plan and ALCO materials. Commercial MI & ReportingProduce the weekly and monthly commercial packs to a high standard: consistent metric definitions, one version of the budget, numbers reconciled to Finance, as-at dates stated, and commentary that explains what moved, why, and what is recommended. Work with Data to build and maintain reliable data sources and dashboards (Looker), and raise data quality issues before they reach the pack. Flag early where performance is drifting from plan, with a view on cause and size. Decision SupportAct as the link between Finance and the business units so the commercial impact of decisions is properly modelled and understood. Challenge assumptions in business cases and decisions where commercial impact is unclear or untested. RequirementsAt least 5 years of high quality experience working in a commercial role in a relevant industry e.g Finance, Strategy, Consultancy, Investment Banking, Fintech. Advanced Excel: Strong command of financial modelling and complex formulas. Data Visualisation: Proficiency building clear dashboards/charts (Looker).Attention to Detail: High accuracy handling financial and regulatory data. Commercial Understanding: A deep understanding of the drivers of good commercial performance in a Banking context. Benefits25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day's holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salaryPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesPerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work and Salary Sacrificed Gym partnershipsAbout UsYou may be put off applying for a role because you don't tick every box. While we can't accommodate every flexible working request, we're always open to discussion. We're on a mission to radically reshape banking – and that starts with our brilliant team. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. We use AI tools to support various parts of our recruitment process, helping our team manage applications and assessments more efficiently. If you would like more information about how your data is processed, please reach out to us. Job SummaryID: 81F88111ACDepartment: Corporate Functions, FinanceType: full time