DescriptionOur mission is to change banking for good. We cannot achieve that without dedicated and passionate people. Our People team supports every stage of the employee lifecycle—from talent acquisition and onboarding to talent development, total rewards, culture, and employee experience.We are committed to building an enjoyable environment where everyone can thrive and grow, backed by sound employment practices and regulatory standards. To support our ongoing growth, we are expanding our team of People Advisors.In this role, you will deliver first-line advice, practical coaching, and guidance to employees and line managers across People services. You will oversee multi-stranded inquiries and support the continuous improvement of core People processes, working closely with People Partners and Centres of Expertise to drive efficiency and a high-quality employee experience.Key ResponsibilitiesFirst-Line Employee Relations: Serve as the primary point of contact for low-level ER casework, conducting objective workplace investigations, supporting disciplinary hearings, and managing grievances in alignment with ACAS best practices and statutory guidelines.Informal Conflict Resolution: Facilitate early and constructive dispute resolution, empowering managers with coaching and practical toolkits to address issues informally and maintain healthy team dynamics.Absence & Attendance Management: Oversee end-to-end absence management, monitoring short- and long-term sickness trends, guiding managers through trigger-point reviews, and conducting structured return-to-work interventions.Health & Wellbeing Casework: Coordinate Occupational Health (OH) referrals, oversee Group Income Protection (GIP) claims, and design tailored return-to-work and rehabilitation plans.Reasonable Adjustments: Advise managers on implementing workplace adjustments under the Equality Act, ensuring employees receive appropriate physical, neurodiversity, and mental health support.Flexible Working Administration: Manage statutory flexible working requests end-to-end, assessing operational viability alongside managers to deliver fair, consistent outcomes.Process Continuous Improvement: Partner with People Partners and Centres of Expertise to identify process bottlenecks, enhance workflows, and elevate overall service delivery.RequirementsPractical ER Knowledge: Demonstrable experience handling low-level disciplinary, grievance, and capability procedures, with a solid grounding in UK employment law.Early Dispute Mediation: Proven ability to de-escalate workplace conflict, guide informal resolutions, and coach line managers on sensitive employee conversations.Absence & Health Oversight: Hands-on experience coordinating Occupational Health referrals, administering sickness triggers, and managing reasonable adjustments or Group Income Protection cases.Flexible Working Experience: A clear understanding of UK statutory flexible working frameworks and experience guiding managers through request reviews.Collaborative & Solutions-Focused: Excellent interpersonal skills, a high level of discretion, and the ability to partner effectively across business units and specialised People teams.Benefits25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salaryPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesPerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work and Salary Sacrificed Gym partnershipsAbout UsYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.Job SummaryID: B9C68DE2ABDepartment: Corporate Functions
People Advisor in London employer: Starling Bank
At Engine by Starling, we pride ourselves on being an exceptional employer that champions innovation and collaboration within the banking technology sector. Our flexible working culture, generous benefits including 33 days of holiday and private medical insurance, and commitment to employee growth create a supportive environment where legal professionals can thrive. Located in a dynamic and rapidly growing company, you'll have the opportunity to work on impactful projects while enjoying a healthy work-life balance.
