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- Tasks: Coordinate incident management and drive continuous improvements for our clients.
- Company: Join Engine by Starling, a leading tech company transforming banking worldwide.
- Benefits: Enjoy 33 days holiday, private medical insurance, and flexible working options.
- Why this job: Be part of a mission to reshape banking with innovative technology.
- Qualifications: Understanding of risk management frameworks and strong stakeholder relationship skills.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.
Hybrid Working
We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we’re able to interact and collaborate in person.
About the Role
This role will sit within the Client Success Team and will support Engine’s Clients by:
- Coordinating Incident Management for Gold and Silver Teams
- Monitoring adherence to the Incident Management and Escalation Framework, and driving continuous improvements
- Reviewing incident impacts, root cause and lessons learned
- Training a core team of people capable of leading Gold and Silver incident coordination
What you’ll get to do:
- Reviewing the risk and control environment, including conducting thematic reviews of incidents
- Conducting assurance activities on incidents and incident management driving consistency and continuous improvement
- Providing training to stakeholders on incidents and incident response activities
- Developing and maintaining specialist procedures related to Incident Management
- Development of reporting and management information covering incident management and wider risk impacts
- Tracking of audit trail for incidents including any agreed actions and Post Incident Reviews
- Working with Risk and Control owners by providing advice, challenge and input on key decisions, ensuring Risk and Control owners are aware and accountable and enabling them to clearly articulate and manage their risk profile.
- Key contributor to the ongoing development of a risk aware culture within Engine.
- Presentation of Risk Management information, collating data and presenting in a way that can be cascaded.
- Assisting key stakeholders on the identification of risk and creation of controls including development of continuous monitoring approaches.
- Identifying control deficiencies and areas for enhancement.
Requirements
Skills & Knowledge
- An understanding of risk management frameworks.
- Understanding of reporting obligations under various global regulatory frameworks (PSD2) would be an advantage.
Behaviours
- A natural ability to build strong stakeholder relationships.
- An inquisitive and analytical mind is key and will help you to really understand risks, controls, processes and whether our controls are working sufficiently to mitigate our risks, identifying control gaps & suggesting improvements.
- A proactive approach to managing workloads and ‘can do’ attitude, along with ability to use initiative, taking ownership and seeing things through.
- Ability to challenge the status quo, helping us shape financial crime operations to be the best in class across financial services.
Interview process
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:
- Stage 1 - 45 mins with someone from the Client team
- Stage 2 - 60 min with two team members from either Client or Tech
- Stage 3 - Final with either CTO/ Deputy CTO or VP Client Services
Benefits
- 33 days holiday (including public holidays, which you can take when it works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care.
- Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.
Incident Manager - Engine by Starling in London employer: Starling Bank
Contact Detail:
Starling Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager - Engine by Starling in London
✨Tip Number 1
Get to know the company inside out! Research Engine by Starling, their tech, and their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about the skills and experiences you have that align with the role of Incident Manager. Be ready to discuss how you can contribute to their client success team and improve incident management processes.
✨Tip Number 4
Don’t forget to ask questions during your interviews! Show your curiosity about the role and the company culture. This not only helps you gauge if it’s the right fit for you but also leaves a great impression on the interviewers.
We think you need these skills to ace Incident Manager - Engine by Starling in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Incident Manager role. Highlight your experience with risk management frameworks and any relevant incident management skills. We want to see how you can bring your unique flair to our team!
Show Your Enthusiasm: Let your passion for transforming banking shine through in your application. We’re looking for someone who’s excited about our technology and its potential. A little enthusiasm goes a long way in making your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Engine by Starling while you’re at it!
How to prepare for a job interview at Starling Bank
✨Know Your Incident Management Frameworks
Before the interview, brush up on your understanding of incident management frameworks and risk management principles. Be ready to discuss how these frameworks apply to real-world scenarios, especially in a SaaS context like Engine by Starling.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical mindset. Think about past incidents you've managed or been involved in, and be ready to explain how you identified root causes and implemented improvements. This will demonstrate your proactive approach to incident management.
✨Build Strong Stakeholder Relationships
Since this role involves working closely with various stakeholders, come prepared with examples of how you've successfully built relationships in previous roles. Highlight your communication skills and how you’ve navigated challenging conversations to achieve positive outcomes.
✨Ask Thoughtful Questions
Remember, interviews are a two-way street! Prepare insightful questions about Engine's technology and its impact on banking. This shows your genuine interest in the company and helps you gauge if it’s the right fit for you.