Head of Enterprise Change in London

Location: We're open to the successful candidate being based from either London, Manchester or Cardiff. Travel between offices will be required. Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

Reporting to: Chief of Staff to the COO

Closing date: Monday 23rd February, 10am. Please note the role may close early if we receive a significant amount of applications.

About Starling: At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

The Opportunity: This role oversees the Bank’s strategic portfolio of change and guides the team that delivers it. The focus is on making sure we prioritise the right work, deliver it well, and don’t slow ourselves down with unnecessary processes. The role is key to balancing Starling’s entrepreneurial spirit with the discipline required of a rapidly growing UK bank. It is about enabling momentum, clarity and accountability across change, while keeping things practical, lightweight and outcome-focused. This is a builder role: shaping the change function, setting clear ways of working, and being hands‑on where needed.

Key Accountabilities & Responsibilities:

• Providing oversight of the bank‑wide strategic portfolio of change.
• Setting up how change gets done - designing and embedding pragmatic frameworks that work in the real world.
• Partnering with the business to understand demand, plan capacity, and support successful delivery - not just report on it.
• Introducing tooling, standards and governance that add value, support decision‑making and protect the Bank, without creating drag.
• Building a strong, trusted team of change professionals and a community of practice across the Bank.
• Supporting training, coaching and progression for change professionals and promoting strong delivery discipline across the organisation.
• Fostering a culture of continuous improvement by identifying delivery challenges, shaping effective solutions, and translating insights into scalable best practice.

Behaviours & Competencies:

• Low ego, high ownership: Comfortable rolling up sleeves, fixing problems, and doing what needs to be done regardless of job title.
• Highly collaborative: Works with people, not around them. Actively seeks different perspectives and builds trust across functions.
• Detailed but strategic: Pays close attention to programme detail while maintaining a clear view of the strategic outcomes we are aiming to achieve.
• Comfortable in ambiguity: Thrives in an environment that is growing, evolving and not perfectly defined.
• Clear and grounded communicator: Able to cut through noise and explain complex change in simple, honest terms.

Skills & Experience:

• Has set up or significantly reshaped a PMO / change / transformation function before.
• Has experience with developing and embedding change management frameworks, standards and tooling.
• Understands different change delivery methodologies and uses them flexibly.
• Has experience working in regulated environments, ideally within financial services.

Why Join Starling?

• Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology‑led, and you'll have the freedom to accomplish your goals in innovative ways.
• Culture of Excellence: Be part of a collaborative, empowered, and forward‑thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
• Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
• A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
• Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:

• Company‑enhanced salary sacrifice pension scheme (7% employer contribution)
• Private Medical Insurance with Vitality including mental health support and cancer care.
• Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Life Insurance at 4x your salary.
• 16 hours of paid volunteering time a year.
• Ability to buy or sell annual leave.
• Generous family‑friendly policies.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Our Commitment to Equality: Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.