At a Glance
- Tasks: Lead a dynamic team in tech support, ensuring smooth operations for users and partners.
- Company: Join the UK's first bank founded by a woman, embracing innovation and diversity.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Other info: Open culture with opportunities for personal growth and community impact.
- Why this job: Be part of a transformative bank that champions technology and inclusivity.
- Qualifications: Experience in macOS and Windows support, with strong leadership skills.
The predicted salary is between 56700 - 69300 £ per year.
We are proud to be the first British bank founded by a woman, Anne Boden. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone.
Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We are deeply committed to closing the gender gap in technology; from our partnership with Code First Girls to our internal 'With Women' and 'Embrace' networks, we actively champion diverse women in tech.
We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be; innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture; you will find support in your team and from across the business, we are in this together!
The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: from building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers.
About the role
Our Technology Operations team is the first line of support for Starling, serving both our internal colleagues and our external technology partners. In this role, you will be responsible for leading a high-performing team that supports a primarily Apple Mac estate (with some Windows PCs) and critical infrastructure. This role blends hands-on technical support leadership with a drive for operational excellence, continual service improvement, and team performance.
What You’ll Do:
- Lead and manage the Technology Operations team across multiple offices, ensuring seamless support for internal users and external partners.
- Drive the best performance and behaviours from your team in line with our company values and performance management framework, coaching and up-skilling colleagues regularly.
- Provide day-to-day oversight for our Mac and Windows environments, ensuring our managed systems and network operate smoothly.
- Assist in the development of data and metric-driven dashboards to identify opportunities for process improvements and to track team performance.
- Support the execution of IT projects related to office infrastructure and hardware lifecycle management.
- Strong working knowledge of macOS and Windows support, along with experience using management tools such as Zentral, Intune, and Meraki.
- Demonstrated ability to manage multi-site operations, whilst driving a high-performance culture.
- A passion for continuous improvement, with a metrics-driven mindset to develop dashboards and track key performance indicators.
As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday.
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About Us
You may be put off applying for a role because you don't tick every box. While we can’t accommodate every flexible working request, we're always open to discussion. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.
Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes.
Business Operations Manager- Technology in London employer: Starling Bank
At Engine by Starling, we pride ourselves on being an exceptional employer that champions innovation and collaboration within the banking technology sector. Our flexible working culture, generous benefits including 33 days of holiday and private medical insurance, and commitment to employee growth create a supportive environment where legal professionals can thrive. Located in a dynamic and rapidly growing company, you'll have the opportunity to work on impactful projects while enjoying a healthy work-life balance.
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We think you need these skills to ace Business Operations Manager- Technology in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at Starling Bank, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
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How to prepare for a job interview at Starling Bank
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✨Portfolio of Projects
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✨Know their business model
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