Head of Planning and Forecasting Transformation - FTC (12 Months) | Cardiff, UK

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We are a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

We are now looking for a Head of Planning and Forecasting to join us for a 12 month Fixed Term Contract who will lead the transformation of planning and forecasting processes across Operations to enhance accuracy, efficiency, and strategic alignment. This role will report into the Director of Operations Shared Services.

• Strategic Planning: Develop and execute a transformation roadmap for planning and forecasting aligned to the Operations and Bank strategy. Align planning and forecasting processes with overall business objectives. Identify opportunities for process improvement and innovation.
• Process Optimisation: Analyse current planning and forecasting processes and identify inefficiencies and opportunities. Design and implement streamlined and standardised processes across Operations. Develop documentation for new processes and procedures.
• Technology Implementation: Evaluate and select appropriate planning and forecasting software and tools. Lead the implementation and integration of new technology solutions. Provide training and support to users on new systems and processes.
• Performance Management: Establish key performance indicators (KPIs) to measure the effectiveness of planning and forecasting processes. Monitor and report on performance against targets. Identify and address any performance gaps or issues.
• Stakeholder Engagement: Collaborate with cross-functional teams to ensure alignment and buy-in. Communicate effectively with stakeholders at all levels of the organisation. Provide regular updates on the transformation progress.

Requirements:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Proven experience in planning and forecasting transformation, and process improvement.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with planning and forecasting software and tools.
• Project management experience.

Benefits:

• 25 days holiday (plus take your public holiday allowance whenever works best for you).
• An extra day’s holiday for your birthday.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
• 16 hours paid volunteering time a year.
• Salary sacrifice, company enhanced pension scheme.
• Life insurance at 4x your salary & group income protection.
• Private Medical Insurance with VitalityHealth including mental health support and cancer care.
• Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• Generous family-friendly policies.
• Incentives refer a friend scheme.
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.