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For Companies At a Glance
- Tasks: Lead the development of innovative payment solutions and open banking capabilities.
- Company: Join Starling, a disruptive UK bank transforming how people manage their money.
- Benefits: Enjoy 25 days holiday, private medical insurance, and wellness perks.
- Why this job: Be part of a mission to reshape banking with a diverse and collaborative team.
- Qualifications: Experience in card acquiring and open banking solutions is essential.
- Other info: Starling values diversity and encourages applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Head of Acquiring and Open Banking Solutions
Head of Acquiring and Open Banking Solutions
Head of Acquiring and Open Banking Solutions
Hello, we\’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We\’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We\’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.
This is an exciting opportunity to join Starling\’s Customer and Banking team to be the Solution Owner for our growing suite of acquiring solutions and open banking capabilities.
As our new Head of Acquiring and Open Banking Solutions you\’ll bring new payment solutions to our customers, helping our business customers to get paid faster and our retail customers to efficiently and securely top-up their accounts, request money and make payments, as well as owning the services, and work alongside Retail Bank, Business Bank and Starling Banking Services (SBS) teams to take the solutions to our customers.
You\’ll also own our traditional merchant acquiring relationships / solutions (e.g., Settle-Up / pay by card), open banking solutions (e.g., PIS / AIS) and direct debit origination and associated payouts/refunds capabilities. The role holder will work with our internal tech / product teams to compliantly build solutions, and complement our stack by bringing in leading technology service providers where appropriate.
Key Responsibilities:
Acquiring ownership
- Act as the central owner for all acquiring services.
- Manage the Bank\’s traditional card acquiring capabilities alongside the services\’ end-users in the Retail Bank, Business Bank and SBS.
- Centrally manage our cost of acquiring and acquiring relationships.
- Act as the business owner for merchant acquiring PCI-DSS requirements.
- Manage related payout / refund / indemnity services.
Open Banking solutions
- Alongside technology, run and develop our open banking Payment Initiation Services and our internal AIS capability
- Act as the SME for Starling\’s ASPSP participation, in particular PIS sweeping and future commercial VRP engagements
- Represent Starling at key industry events and forums, in particular Bank representation at the Open Banking Founding Funders Forum and other scheme commercial VRP opportunities
Journey commercialisation
- Work collaboratively with colleagues in the Business Bank / Retail Bank / SBS to take the solutions to market
- Support with customer price setting (where relevant) and manage service costs
Requirements
Essential experience
- Must have run scale card acquiring relationships on the merchant side, covering PCI-DSS
- Must have experience in PIS and AIS capabilities, across multiple use cases.
- Must have knowledge of and experience in Direct Debit Origination services.
- Strong payments vocation – must care passionately about payments, want to learn more and appetite to upgrade the Bank\’s understanding
- Consistently act with the highest ethical standards, ensuring decisions are always in the best interest of our customers, colleagues, and the bank. Lead by example, fostering a culture of trust and transparency across all levels.
Good to have
- Experience in collaborating effectively across a variety of business areas and ability to interact effectively with all levels.
- Diplomacy and emotional intelligence to build strong professional relationships at all levels
- Hands-on, resilient and adaptable to a fast moving environments
- Ability to communicate complex concepts and issues in a business-friendly manner to senior/executive management.
- Excellent verbal and written communication skills
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day\’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About us:
You may be put off applying for a role because you don\’t tick every box. Forget that! While we can\’t accommodate every flexible working request, we\’re always open to discussion. So, if you\’re excited about working with us, but aren\’t sure if you\’re 100% there yet, get in touch anyway.We\’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we\’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we\’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
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Head of Acquiring and Open Banking Solutions | London, UK employer: Starling Bank
Contact Detail:
Starling Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Acquiring and Open Banking Solutions | London, UK
✨Tip Number 1
Familiarise yourself with the latest trends in open banking and payment solutions. Understanding the current landscape will not only help you in interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the banking and fintech sectors. Attend industry events or webinars to connect with potential colleagues and learn more about Starling's approach to acquiring and open banking solutions.
✨Tip Number 3
Prepare to discuss your experience with PCI-DSS and direct debit origination services in detail. Be ready to share specific examples of how you've successfully managed these areas in previous roles.
✨Tip Number 4
Showcase your ability to collaborate across different business areas. Think of examples where you've worked with diverse teams to achieve a common goal, as this is crucial for the role at Starling.
We think you need these skills to ace Head of Acquiring and Open Banking Solutions | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in acquiring solutions and open banking. Focus on your achievements in managing card acquiring relationships and any specific projects related to PIS and AIS capabilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for payments and how your background aligns with Starling's mission. Mention specific examples of how you've successfully led teams or projects in similar roles.
Highlight Key Skills: Emphasise your skills in stakeholder management, communication, and collaboration across various business areas. Make sure to mention your ability to simplify complex concepts for senior management.
Showcase Your Ethical Standards: Demonstrate your commitment to ethical standards in your application. Provide examples of how you've made decisions in the best interest of customers and colleagues in previous roles.
How to prepare for a job interview at Starling Bank
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Head of Acquiring and Open Banking Solutions. Familiarise yourself with key terms like PCI-DSS, PIS, and AIS, as well as the specific services Starling offers. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous experience with scale card acquiring relationships and open banking solutions. Be ready to provide specific examples of how you've successfully managed these areas in the past, highlighting any challenges you overcame and the results you achieved.
✨Demonstrate Collaborative Skills
Since the role involves working closely with various teams, be prepared to discuss how you've effectively collaborated across different business areas in your previous roles. Share examples that showcase your ability to build strong professional relationships and communicate complex concepts clearly.
✨Emphasise Ethical Standards
Starling values ethical decision-making highly. Be ready to discuss how you ensure that your decisions are always in the best interest of customers and colleagues. Share instances where you've led by example and fostered a culture of trust and transparency in your previous workplaces.
