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For Companies At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Join Starling Bank, a leading digital bank shaking up the industry.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Why this job: Be part of a dynamic team making a real difference in customers' financial lives.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Embrace a diverse workplace with excellent career growth opportunities.
The predicted salary is between 21000 - 26000 £ per year.
Overview
Starling Bank is a leading digital bank on a mission to disrupt the banking industry. We have built an app with smart money management tools to help our customers live a healthier financial life. Our Customer Service Team Members are key to our success, representing Starling to customers who rely on us to manage their financial lives.
Responsibilities
- Providing exceptional customer service via phone, email, live chat and social media.
- Showing ownership and accountability for offering solutions that help and benefit our customers.
- Maintaining high service standards and continually improving the service to our customers.
- Responding to customer complaints and escalating issues as necessary.
- Supporting continuous improvement ethos within the contact centre and actively seeking to improve processes and workflows.
- Working well within a dynamic team environment.
- Comfortable talking to customers however they choose to reach out and be proactive in engaging via phone when needed.
- Excellent written and verbal communication skills.
- No two days are the same; you should be comfortable working in a changing environment.
- Demonstrate resilience when dealing with difficult conversations, including with irate or unsatisfied customers.
Qualifications
- Ability to navigate our laptops (usually Apple Mac) and systems; basic IT skills are required.
- Strong communication skills, both written and verbal.
- Customer-obsessed mindset with a focus on delivering quality service rather than strict targets.
Employment Details
- Starting salary: £26,500 pro-rata.
- Shifts: Evenings – 25 hours per week (5 x 5 hours shifts), 5pm–12am, 7 days a week. Contact centres open 365 days per year.
- Hybrid working: approximately 60% in the office and 40% from home; rota provided at least 6 weeks in advance.
- Training: 6-week office-based training program. Options: 1) 9:00–17:30, Monday–Friday for 6 weeks; 2) 9:00–17:30 Monday–Friday for 2 weeks, then 17:00–23:00 Monday–Friday for 4 weeks.
- Benefits: 25 days holiday (plus public holidays), extra day for your birthday, ability to buy/sell up to five extra days, 16 hours volunteering time, pension, life insurance, private medical insurance with VitalityHealth (mental health and cancer care), partner discounts, family-friendly policies, Perkbox, Cycle to Work, and gym partnerships.
- Additional information: Starling Bank is an equal opportunity employer; we prohibit discrimination and are committed to fostering diversity and inclusion in the workplace. By submitting your application, you agree to Starling Bank collecting your personal data for recruiting and related purposes.
Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your information, and the rights you can exercise over our use of your information.
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Customer Service Team Members employer: Starling Bank
Contact Detail:
Starling Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Members
✨Tip Number 1
Get to know Starling Bank inside out! Familiarise yourself with their app and services. This way, when you chat with them, you can show off your knowledge and passion for helping customers manage their finances.
✨Tip Number 2
Practice your communication skills! Whether it’s through role-playing with a friend or talking to yourself in the mirror, being able to express your thoughts clearly will help you shine during interviews and assessments.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will show that you’re customer-obsessed and ready to tackle any challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Team Members
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for helping customers shines through!
Tailor Your Application: Make sure to tailor your application to the role at Starling Bank. Use keywords from the job description and show us how your values align with our mission to disrupt the banking industry. This will help you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Starling Bank
✨Know the Company Inside Out
Before your interview, take some time to research Starling Bank. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved complaints or went above and beyond for a customer. This will demonstrate your customer-obsessed mindset that Starling is looking for.
✨Practice Resilience in Role-Playing
Since you'll be dealing with difficult conversations, practice role-playing scenarios where you handle irate customers. This will help you build confidence and develop strategies to remain calm and professional during tough interactions.
✨Be Ready for Dynamic Questions
Expect questions that assess your adaptability and ability to thrive in a changing environment. Prepare to discuss how you've handled unexpected challenges in previous roles, as this aligns with the dynamic nature of the job at Starling Bank.
