CRM Migration Manager - 6 Month Fixed Term Contract
CRM Migration Manager - 6 Month Fixed Term Contract

CRM Migration Manager - 6 Month Fixed Term Contract

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the migration of marketing communications to a new customer engagement platform.
  • Company: Join Starling Bank, a tech-driven bank transforming how people manage their money.
  • Benefits: Enjoy 25 days holiday, private medical insurance, and discounts with top brands.
  • Why this job: Be part of an innovative team reshaping banking with exciting projects and a collaborative culture.
  • Qualifications: 5+ years in customer engagement roles; experience with Iterable platform is essential.
  • Other info: Open to diverse applicants; flexible working discussions encouraged.

The predicted salary is between 43200 - 72000 £ per year.

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. We’re at an exciting point in time for the Customer Engagement team as we onboard a new customer engagement platform.

This role, reporting into the Senior Customer Engagement Manager, will be hands-on and focused on supporting that project by working with our chosen vendor and leading the implementation of marketing requirements. You will be heavily involved in the onboarding and implementation phase, mapping out and building customer communication journeys, building email templates, and integrating new mobile communication channels. The successful candidate will be a self-motivated individual who can take full ownership of all aspects of the role. This includes building, designing, discovering, and testing to maximise the marketing capability from the implementation of a new platform.

Responsibilities
  • Migrate marketing communications into a new customer engagement platform.
  • Build a suite of robust but flexible new email templates.
  • Design, test and deploy customer lifecycle journeys.
  • Guide the data requirements for the journeys.
  • Lead the integration of new mobile communication channels.
  • Write technical guides and how-to documentation.
Requirements
  • Ideally 5+ years working in a customer engagement/CRM/customer lifecycle role.
  • Proficient in the implementation of new customer engagement platform deployments.
  • Practical experience with the Iterable platform is required - other platform experience will also be considered.
  • Extensive expertise in email design, testing and development.
  • Mobile marketing and new channel integration experience is essential.
  • Proven track record in lifecycle planning and communication journey implementation.
  • Experience with A/B and optimisation testing methodologies.
  • Excellent interpersonal and collaboration skills with data, engineering and product are necessary.
  • Understanding of data models and Big Query is preferred but not essential.
  • Meticulous attention to detail is a must.
  • Experience working in a regulated environment is beneficial.

25 days holiday (plus take your public holiday allowance whenever works best for you). An extra day’s holiday for your birthday. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off. 16 hours paid volunteering time a year. Salary sacrifice, company enhanced pension scheme. Life insurance at 4x your salary & group income protection. Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. Generous family-friendly policies. Incentivised refer a friend scheme. Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks. Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.

CRM Migration Manager - 6 Month Fixed Term Contract employer: Starling Bank

At Starling Bank, we pride ourselves on being a forward-thinking employer that combines the innovation of a tech company with the stability of a fully licensed bank. Our London office offers a vibrant work culture where collaboration and creativity thrive, alongside generous benefits such as 25 days of holiday, private medical insurance, and opportunities for personal growth through volunteering and wellness initiatives. Join us in reshaping banking while enjoying a supportive environment that values diversity and inclusion.
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Contact Detail:

Starling Bank Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land CRM Migration Manager - 6 Month Fixed Term Contract

✨Tip Number 1

Familiarise yourself with the Iterable platform, as practical experience is a key requirement for this role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering the platform.

✨Tip Number 2

Network with professionals in the customer engagement and CRM fields, especially those who have experience with Starling Bank or similar companies. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during interviews.

✨Tip Number 3

Prepare to discuss your previous experiences with email design and customer lifecycle journeys in detail. Be ready to share specific examples of how you've successfully implemented marketing communications in past roles, as this will showcase your expertise.

✨Tip Number 4

Stay updated on the latest trends in mobile marketing and communication channels. Being knowledgeable about current best practices will not only help you in the role but also impress the hiring team during your discussions.

We think you need these skills to ace CRM Migration Manager - 6 Month Fixed Term Contract

Customer Engagement Strategy
CRM Implementation
Email Design and Development
Lifecycle Journey Mapping
Mobile Marketing Integration
A/B Testing Methodologies
Data Analysis and Management
Technical Documentation Writing
Collaboration with Cross-Functional Teams
Attention to Detail
Experience with Iterable Platform
Understanding of Data Models
Project Management Skills
Regulatory Compliance Knowledge

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement and CRM roles. Emphasise your proficiency with the Iterable platform and any other platforms you've worked with, as well as your expertise in email design and lifecycle planning.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transforming customer engagement through technology. Mention specific projects where you've successfully implemented new platforms or improved communication journeys, and how these experiences align with Starling Bank's mission.

Highlight Relevant Skills: In your application, clearly outline your skills in mobile marketing, A/B testing, and optimisation methodologies. Provide examples of how you've used these skills to enhance customer communication and engagement in previous roles.

Showcase Attention to Detail: Given the meticulous nature of the role, include examples that demonstrate your attention to detail. This could be through successful project outcomes, error-free documentation, or thorough testing processes you've led in past positions.

How to prepare for a job interview at Starling Bank

✨Showcase Your CRM Experience

Make sure to highlight your experience with customer engagement platforms, especially if you've worked with Iterable or similar systems. Be prepared to discuss specific projects where you successfully implemented marketing communications and how you approached the migration process.

✨Demonstrate Your Technical Skills

Since the role involves building email templates and integrating mobile communication channels, be ready to talk about your technical skills in email design and development. Bring examples of your work that showcase your attention to detail and creativity in designing customer journeys.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and how you handle challenges in a regulated environment. Think of scenarios where you had to optimise customer lifecycle journeys or conduct A/B testing, and be ready to explain your thought process and outcomes.

✨Emphasise Collaboration Skills

This role requires excellent interpersonal skills, so be prepared to discuss how you've collaborated with data, engineering, and product teams in the past. Share examples of successful teamwork and how you navigated any challenges that arose during projects.

CRM Migration Manager - 6 Month Fixed Term Contract
Starling Bank
S
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