DescriptionStarling is the UK’s first and leading digital bank on a mission to fix banking. Our vision is fast technology, fair service, and honest values – all at the tap of a phone, all the time. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.We’re looking for a Content Designer to join our team and shape the experience our customers get in the Starling app. From notifications and navigation to FAQs and T&Cs, you’ll be responsible for writing and editing the messages we need to get across in a clear, concise, and consistent way. You’ll help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank – for good.Hybrid workingWe have a hybrid approach to working here at Starling – our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. For this role, we're asking that you attend the office a minimum of 1 day per week.What you’ll be doingCrafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms Getting under the skin of complicated concepts and finding ways to explain them clearlyWorking closely with product designers, managers, and user researchers to create intuitive and effective customer experiences Conducting research to inform and review copy decisions, and advocating for the best experience for all our usersExploring solutions that satisfy regulatory requirements and meet customer needsSpotting and solving content design problems, and maintaining consistency – including in all the nooks and cranniesDeveloping guidance, templates, and frameworks to scale the impact of content design at StarlingRequirementsThis might be for you ifyou’ve worked in UX writing or content design roles before, ideally for an app you have a knack for demystifying complex subjects, and writing copy that helps people find or do what they needyou understand how to use data to drive decisions, and explain those decisions strategicallyyou can explain why you chose one word over another, and change your mind when research or new information tells you toyou’re comfortable asking as many questions as it takes to understand a brief or piece of feedbackyou have an eye for the small stuff – you notice the inconsistent button label, the unclear error message, the figure that doesn’t matchyou’re enthusiastic about collaborating with other teams, and curious about others’ points of viewHow to applyPlease send us a cover letter as well as a CV – this helps us get a better understanding of who you are and the experience you’ll bring. Please also attach or include a link to your portfolio, if you have one. If you don’t, please include an example in your cover letter of a piece of writing you’re proud of – tell us what the problem was, what you wrote, and what changed as a result.Benefits25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesPerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.Job SummaryID: 2932779F8DDepartment: Technology, ProductType: full time
Content Designer employer: Starling Bank
At Engine by Starling, we pride ourselves on being an exceptional employer that champions innovation and collaboration within the banking technology sector. Our flexible working culture, generous benefits including 33 days of holiday and private medical insurance, and commitment to employee growth create a supportive environment where legal professionals can thrive. Located in a dynamic and rapidly growing company, you'll have the opportunity to work on impactful projects while enjoying a healthy work-life balance.
