Mid Term Planning and Forecasting Manager in Cardiff

The Mid Term Planning and Forecasting Manager will be responsible for developing, implementing, and managing resource plans and forecasts across Operations, focused on a mid-term view (0-90 days). This role will ensure that the organisation has the optimum number of people, with the right skills, in the right place, at the right time, to meet our mid-term demand profile. The manager will leverage data analytics and statistical modelling to provide actionable insights to senior leadership, supporting strategic decision-making and operational efficiency.

Responsibilities

• Lead and develop a team of Planning & Forecasting Analysts, driving a culture of continuous improvement and personal development.
• Develop and implement mid-term resource plans that take account of newly identified change and marketing initiatives.
• Continuously monitor operational demand for seasonality, contact rates versus commercial drivers, handling times and shrinkage patterns, to ensure plans are kept up to date and relevant for decision making.
• Provide data-led recommendations on supply movements, and monitor effectiveness of changes on capacity versus demand profiles.
• Own and monitor intra-month and intra-day demand profiles to ensure capacity can be aligned effectively enabling consistent service delivery.
• Work closely with the long-term planning and forecasting manager and scheduling manager to ensure plans are effectively handed off for execution and key metrics are aligned.
• Accountable leader with strong customer and colleague focus.
• Ability to adapt to, and lead teams through regular change, driving consistency across Operations.
• Ability to balance workload and prioritise effectively.
• Ability to build strong relationships with Change, Marketing & Operational teams.

Essential Skills & Experience

• Strong analytical skills, attention to detail, and problem-solving skills.
• Excellent understanding of demand planning methodologies and demand drivers.
• Excellent communications and influencing skills, with the ability to present complex data in a digestible format.
• Strong judgment skills with the ability to provide timely recommendations.

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture.

We are a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

Why Join Starling

• Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers.
• Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team.
• Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
• A Bank That Cares: We are a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
• Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package.