Starling Bank is seeking a Customer Service Team Lead in Cardiff to drive a high-performing service culture within a hybrid work model. You will lead daily operations, coach staff, and ensure outstanding customer interactions across phone, email, live chat and social media, while maintaining strong product knowledge and process improvements.
The role demands an accountable leader with excellent communication skills, capable of balancing workload and adapting to change in a fast-moving banking
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Hybrid CS Team Lead — Lead in 24/7 Customer Care in Cardiff employer: Starling Bank
At Engine by Starling, we pride ourselves on being an exceptional employer that champions innovation and collaboration within the banking technology sector. Our flexible working culture, generous benefits including 33 days of holiday and private medical insurance, and commitment to employee growth create a supportive environment where legal professionals can thrive. Located in a dynamic and rapidly growing company, you'll have the opportunity to work on impactful projects while enjoying a healthy work-life balance.
