At a Glance
- Tasks: Lead the launch and management of innovative business lending products, focusing on Business Credit Cards.
- Company: Join Starling Bank, a tech-driven bank transforming how people manage their money.
- Benefits: Enjoy 25 days holiday, private medical insurance, and wellness perks like gym partnerships.
- Other info: Flexible working options available; we value diversity and inclusion in our workplace.
- Why this job: Be part of a dynamic team empowering SMEs with user-friendly lending solutions in a fast-paced environment.
- Qualifications: Experience in product management within banking or fintech, especially with Credit Cards and business lending.
The predicted salary is between 43200 - 72000 £ per year.
About us
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're seeking a Business Lending Product Manager who has a deep understanding of Business Credit Cards from acquisition through to lifecycle management. You will be someone who has launched a Business Credit Cards or manages an existing product. For this newly created role, we're looking for an ambitious and results-driven individual who is keen to build market-leading and innovative products for our SME customers. This is an exciting time to join the Business Banking team as we look to grow our range of products and build a high-performing team, and you'll be central to Starling Bank's mission to empower small business owners with agile, user-centric and compliant lending products.
About us: We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal data.
Responsibilities
- Build and launch of new products
- Design and build compelling propositions for business lending products. Starting with a Business Credit Card, ensuring the end-to-end journey is compliant, innovative and meets the bank's commercial objectives
- Build a business lending roadmap that reflects the needs of SME customers and aligns with Starling Bank's overall SME strategy
- Portfolio management
- Define, monitor and forecast the lending portfolio targets
- Identify and implement improvements to the underlying P&L of the portfolio (e.g. pricing)
- Manage the existing unsecured business lending backbook
- Collaboration & matrix management
- Work cross-functionally with technology, digital product, risk, compliance and operations teams to ensure the successful delivery of new business lending products and initiatives
- Foster strong partnerships with internal stakeholders to influence decision-making and achieve shared objectives
- Regulatory compliance & risk management
- Complete annual product reviews and manage the ongoing governance of the product
- Partner with second-line risk and compliance teams to ensure business lending products meet regulatory requirements and align with Starling's risk appetite
- Proactively identify potential risks and develop mitigation strategies
- Operational excellence
- Collaborate with operations teams to ensure seamless customer experiences across business lending products
- Monitor operational performance and customer feedback, driving continuous improvement initiatives
- Customer advocacy
- Act as the voice of the customer within the business, ensuring business lending solutions are simple, accessible and valuable for solopreneurs, micropreneurs and SMEs
- Partner with marketing and customer support teams to effectively promote business lending products throughout the full lifecycle
Qualifications Experience
- Demonstrable expertise in product management within banking or fintech, with a strong focus on Credit Cards and wider business lending (e.g. Overdrafts or Term Loans)
- A track record of maintaining a P&L and iterating on underwriting or credit processes to grow a lending portfolio
- Proven experience in building, launching and managing products, with a strong record of leading cross-functional projects or matrix-managing resources
Skills
- Deep understanding of SME customers and their varied lending needs
- Analytical mindset with the ability to interpret data and make informed decisions
- Solid knowledge of banking regulations and compliance requirements related to business lending, including ongoing product governance and risk management
- Ability to flex between strategic thinking and day-to-day product management, with close attention to detail to ensure accuracy
Attributes
- Passionate about business lending, with a clear understanding of key industry trends and innovation in the market
- Thrives in a fast-paced environment and is able to prioritise effectively while remaining organised
- Customer-focused, with a drive to improve financial outcomes for business customers
- Growth-minded, results-oriented and innovative, with a commitment to delivering high-quality solutions
- Collaborative, with strong interpersonal skills and the ability to work across a wide range of teams within a bank
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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Business Lending Product Manager in City of Westminster employer: Starling Bank
Starling Bank is an exceptional employer that champions a culture-first approach, fostering creativity and innovation in a dynamic environment. With a competitive benefits package, including generous leave and private medical insurance, employees are supported in their personal and professional growth. Located in Greater London, the bank promotes diversity and inclusion, making it a rewarding place for those looking to make a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Lending Product Manager in City of Westminster
✨Tip Number 1
Familiarise yourself with the latest trends in business lending, especially around Business Credit Cards. Understanding the competitive landscape and what makes a product successful will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the banking and fintech sectors. Attend industry events or webinars to connect with others who have experience in product management, particularly in business lending. This can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your experience with cross-functional collaboration. Starling values teamwork, so be ready to share examples of how you've successfully worked with different departments to launch or manage products.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive decisions in previous roles. Highlight specific instances where your insights led to improved product performance or customer satisfaction.
We think you need these skills to ace Business Lending Product Manager in City of Westminster
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly understand the responsibilities and requirements of the Business Lending Product Manager position. Tailor your application to highlight your relevant experience in product management, particularly with Business Credit Cards.
Craft a Compelling CV:Your CV should clearly showcase your experience in launching and managing business lending products. Use specific examples that demonstrate your analytical skills, understanding of SME needs, and ability to drive results.
Write a Tailored Cover Letter:In your cover letter, express your passion for business lending and how your background aligns with Starling Bank's mission. Highlight your collaborative skills and any experience working cross-functionally, as this is crucial for the role.
Showcase Your Achievements:When detailing your past roles, focus on quantifiable achievements related to product management and portfolio growth. Use metrics to illustrate your impact, such as improvements in P&L or successful product launches.
How to prepare for a job interview at Starling Bank
✨Understand the Product Landscape
Before your interview, make sure you have a solid grasp of the current business lending products in the market, especially Business Credit Cards. Familiarise yourself with Starling Bank's offerings and think about how you can contribute to their product development.
✨Showcase Your Analytical Skills
As a Business Lending Product Manager, you'll need to demonstrate your ability to interpret data and make informed decisions. Be prepared to discuss examples from your past experience where you've used data to drive product improvements or portfolio management.
✨Highlight Cross-Functional Collaboration
Starling values teamwork across various departments. Prepare to share specific instances where you've successfully collaborated with technology, risk, compliance, or marketing teams to launch or manage a product. This will show your ability to work in a matrix-managed environment.
✨Emphasise Customer Advocacy
Being customer-focused is key for this role. Think of ways you've acted as the voice of the customer in previous positions. Be ready to discuss how you can ensure that business lending solutions are accessible and valuable for SMEs, solopreneurs, and micropreneurs.
