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- Tasks: Support SME clients with banking needs and provide exceptional customer service.
- Company: Join Starling, a revolutionary bank transforming financial services with tech-driven solutions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and wellness perks like gym discounts.
- Why this job: Be part of a dynamic team disrupting banking while making a real impact on customers' lives.
- Qualifications: Experience in business banking or financial services is essential; strong communication skills are a must.
- Other info: This hybrid role requires occasional travel to various locations for client meetings.
The predicted salary is between 36000 - 60000 £ per year.
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.
Working hours and office requirements: This is a hybrid role with a requirement to travel to the base office and other Starling offices, as well as customer premises and other relevant business locations when necessary. Looking forward, the SME team will be available to support Monday to Friday - 8am to 8.30pm, and Saturday and Sunday (8am to 6pm). We will operate an on-call model for emergencies outside of these hours and during Bank Holidays.
About the role: We're on a mission to disrupt financial services. Since we were founded in 2014 Starling Bank has grown to over 3m customers, including nearly 500,000 SME customers. Our customers have deposited over £9bn with us, and we have nearly £4bn in assets. We're ranked number 1 for customer satisfaction in the UK, and intend to continue disrupting the UK market to improve customer experiences in banking. Our free Business Banking proposition is unique and market leading.
As we grow our digital services to UK SMEs and provide a truly revolutionary banking experience, we need a team of business specialists who are able to support our SME customers. This person will provide dedicated customer service to our Business Banking clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders.
Key activities will include:
- Business verification - you will talk to newly onboarded businesses and those who are updating their KYB or KYC information or changing ownership. You will understand the business and provide input into the risk assessment.
- You will support payment reviews, these are a time critical process and a key moment of truth for customers.
- You will help support customers where required.
- You will support other colleagues in the bank.
- Through your role you will have a unique insight into our customers, enabling you to identify trends & behaviour that you will feed into our feedback loops.
- Build a strong KBI network through attending and organising regional networking events.
Responsibilities:
- Optimising existing relationships by assisting in the delivery of solutions, products, and services appropriate to meet customer needs.
- Face to face meetings with our Business Banking clients.
- Seeking new opportunities and nurturing existing relationships to identify new business opportunities.
- Deepen understanding of the client through proactive risk assessments and customer due diligence reviews.
- Provide end-to-end support for customers and resolve complex queries.
- Be an SME business expert.
- Understand the wider macro economic landscape impacting businesses.
Requirements:
- Experience of working in relevant environment/s, i.e. Business/Corporate Banking, Financial Services.
- Be able to speak confidently to key stakeholders within our businesses.
- You will care passionately about businesses and want to understand the customers you meet.
- You will be a team worker.
Benefits:
- 25 days holiday (plus take your public holiday allowance whenever works best for you).
- An extra day’s holiday for your birthday.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
- 16 hours paid volunteering time a year.
- Salary sacrifice, company enhanced pension scheme.
- Life insurance at 4x your salary & group income protection.
- Private Medical Insurance with VitalityHealth including mental health support and cancer care.
- Generous family-friendly policies.
- Incentives refer a friend scheme.
- Perkbox membership giving access to retail discounts.
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.
Business Banking Specialist employer: Starling Bank
Contact Detail:
Starling Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Banking Specialist
✨Tip Number 1
Familiarise yourself with Starling Bank's unique business banking proposition. Understanding what sets us apart from traditional banks will help you articulate how you can contribute to our mission of disrupting financial services.
✨Tip Number 2
Network with professionals in the fintech and business banking sectors. Attend industry events or webinars to connect with potential colleagues and gain insights into the challenges SMEs face, which will be invaluable in your role.
✨Tip Number 3
Stay updated on the latest trends in business banking and fintech. Being knowledgeable about current market dynamics will not only impress during interviews but also demonstrate your commitment to understanding our customers' needs.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully managed customer relationships or resolved complex queries. Highlighting your experience in these areas will show that you're ready to provide exceptional service to our Business Banking clients.
We think you need these skills to ace Business Banking Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Business Banking Specialist role. Tailor your application to highlight how your skills and experiences align with what Starling is looking for.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in business or corporate banking. Use bullet points to outline your achievements and responsibilities in previous roles, focusing on metrics and outcomes where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for helping SMEs and your understanding of the banking landscape. Mention specific examples of how you've supported clients in the past and how you can contribute to Starling's mission to disrupt financial services.
Highlight Your Soft Skills: Starling values teamwork and customer service. Make sure to include examples that demonstrate your ability to work collaboratively and provide excellent customer support, as these are crucial for the Business Banking Specialist role.
How to prepare for a job interview at Starling Bank
✨Understand Starling's Mission
Before your interview, make sure you understand Starling's mission to disrupt financial services. Familiarise yourself with their unique business banking proposition and how it differs from traditional banks. This will help you articulate why you want to be part of their team.
✨Showcase Your Customer Service Skills
As a Business Banking Specialist, you'll need to provide exceptional customer service. Prepare examples from your past experiences where you've successfully resolved complex queries or improved customer satisfaction. Highlight your ability to balance customer needs with compliance and risk management.
✨Demonstrate Industry Knowledge
Be ready to discuss the current trends in the banking and fintech sectors. Show that you understand the challenges businesses face and how Starling's products can address these issues. This will demonstrate your expertise and commitment to helping SMEs thrive.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about how you would handle specific situations related to business verification, risk assessments, or customer support. Practising these scenarios will help you feel more confident during the interview.
