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- Tasks: Lead the development of Contact Centre capabilities and manage the product lifecycle.
- Company: Dynamic financial services company in Greater London with a collaborative culture.
- Benefits: Hybrid working, competitive salary, and a range of employee benefits.
- Why this job: Enhance customer experiences and make a real impact in a thriving industry.
- Qualifications: 4+ years in product management and a strong customer service focus.
- Other info: Join a supportive team with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A financial services company in Greater London is seeking a Product Manager to lead the development of Contact Centre capabilities. The ideal candidate will manage the product lifecycle, collaborate across teams, and bring a strong customer service focus. This role requires 4+ years of experience in product management, and a passion for enhancing customer experiences. Hybrid working is offered, complemented by a range of employee benefits, promoting a collaborative work culture.
Senior Product Manager, Contact Centre - Hybrid employer: Starling Bank Limited
Contact Detail:
Starling Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager, Contact Centre - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those working in product management. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous product management successes. This is your chance to demonstrate how you've enhanced customer experiences and managed product lifecycles effectively.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common product management questions. Focus on your collaborative experiences and how you've worked across teams to achieve results.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior Product Manager, Contact Centre - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in product management, especially in contact centre capabilities. We want to see how your skills align with enhancing customer experiences, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our collaborative work culture. We love seeing genuine enthusiasm for improving customer service.
Showcase Your Teamwork Skills: Since this role involves collaboration across teams, make sure to highlight any past experiences where you’ve successfully worked with others. We value teamwork, so let us know how you’ve contributed to group success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Starling Bank Limited
✨Know Your Product Lifecycle
Make sure you can discuss the product lifecycle in detail. Be prepared to share examples from your past experience where you've successfully managed a product from inception to launch, especially in a contact centre context.
✨Showcase Your Collaboration Skills
This role requires working across teams, so highlight your ability to collaborate effectively. Think of specific instances where you've worked with cross-functional teams to achieve a common goal and be ready to discuss how you navigated any challenges.
✨Customer Service Focus is Key
Demonstrate your passion for enhancing customer experiences. Prepare to talk about how you've used customer feedback to inform product decisions and improve service delivery in previous roles.
✨Embrace the Hybrid Work Culture
Since this position offers hybrid working, be ready to discuss how you manage your time and productivity in both remote and in-office settings. Share strategies that have worked for you in maintaining collaboration and communication with your team.
