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- Tasks: Lead the development of Contact Centre capabilities and manage the product lifecycle.
- Company: Dynamic financial services company in Greater London with a collaborative culture.
- Benefits: Hybrid working, competitive salary, and a range of employee benefits.
- Why this job: Enhance customer experiences and make a real impact in a thriving industry.
- Qualifications: 4+ years in product management and a strong customer service focus.
- Other info: Join a supportive team and enjoy excellent career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A financial services company in Greater London is seeking a Product Manager to lead the development of Contact Centre capabilities. The ideal candidate will manage the product lifecycle, collaborate across teams, and bring a strong customer service focus. This role requires 4+ years of experience in product management, and a passion for enhancing customer experiences. Hybrid working is offered, complemented by a range of employee benefits, promoting a collaborative work culture.
Senior Product Manager, Contact Centre - Hybrid in London employer: Starling Bank Limited
Contact Detail:
Starling Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager, Contact Centre - Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those working in product management. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous product management successes. This is your chance to demonstrate how you've enhanced customer experiences and managed product lifecycles effectively.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common product management questions. Focus on your collaborative experiences and how you've worked across teams to deliver results.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior Product Manager, Contact Centre - Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in product management, especially in contact centre capabilities. We want to see how your skills align with enhancing customer experiences, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our collaborative work culture. Let us know what excites you about the opportunity to lead product development.
Showcase Your Teamwork Skills: Since this role involves collaboration across teams, make sure to highlight any experiences where you’ve successfully worked with others. We love seeing examples of how you’ve brought people together to achieve a common goal!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Starling Bank Limited
✨Know Your Product Lifecycle
Make sure you can discuss the product lifecycle in detail. Be prepared to share examples from your past experience where you've successfully managed a product from inception to launch, especially in a contact centre context.
✨Showcase Your Collaboration Skills
This role requires working across teams, so highlight your ability to collaborate effectively. Think of specific instances where you've worked with cross-functional teams to achieve a common goal and be ready to discuss these during the interview.
✨Customer Service Focus is Key
Since the role emphasises enhancing customer experiences, come armed with insights on how you've improved customer service in previous roles. Share metrics or feedback that demonstrate your impact on customer satisfaction.
✨Embrace the Hybrid Work Model
As this position offers hybrid working, express your adaptability to different work environments. Discuss how you manage productivity and communication in both remote and in-office settings, showcasing your flexibility.
