IAM Team Lead

Company Overview

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast‑moving, disruptive tech company. We employ more than 4,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast‑paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech.

We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be; innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture; you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self‑driven individual and be able to take full ownership of everything around you: from building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling – our preference is that you’re located within a commutable distance of one of our offices so that we’re able to interact and collaborate in person. In Technology, we’re asking that you attend the office a minimum of 1 day per week.

About the Role and Opportunity

We’re open‑minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. The opportunity is to develop and deliver your managerial and leadership skills within the Cyber security group; we recognise that an individual’s professional development, strengths and preferences will change over time and so will the demands and opportunities within the bank. We value people being engaged and caring about customers, caring about the code they write or the business systems and processes they develop to make Starling Secure.

Essential

• Hands‑on experience with enterprise‑grade security tooling.
• Experience of delivering technology solutions in a highly regulated environment.
• Proven experience in IAM leadership with end to end exposure to identity governance and access management.
• Strong Knowledge of IAM principles and frameworks (e.g RBAC, PAM, SSO, MFA, Zero Trust).
• Demonstrated ability to lead and inspire cross‑functional teams.
• Design, development (including scripting and configuration) and continuous improvement of security solutions.
• Track record of delivery and service improvement.
• Strong communication and interpersonal skills including the ability to explain complex security concepts to technical and non‑technical audiences.
• Strong general Cyber Security domain knowledge, including Cloud security.

Desirable

• Programming skills e.g. Python, Go, Java, Rust.
• Experience with security control frameworks such as NIST CSF, CIS benchmarks, ISO27001, SOC2.
• Demonstrated leadership in managing a technical team, providing support across operations, projects, and engineering.
• Experience implementing IAM solutions in hybrid or multi‑cloud environments.
• Experience of design and delivery related to Identity Management Systems, e.g. Okta, EntraID, Ping, etc.
• Experience of design and delivery related to Identity Governance Systems, e.g. Sailpoint, Saviynt, ConductorOne, etc.
• Experience with automation and developer tooling (CI/CD) and Infrastructure as Code.
• Understanding of best‑practice credential management practices.
• Understanding of modern authentication technologies, their application and strengths/drawbacks.
• Strong identity knowledge, including Privileged Access Management, Role Based Access Control and Identity Governance.
• Excellent verbal and written communication skills.

Responsibilities

• Lead, mentor and develop the IAM team, building technical capability and strong stakeholder relationships.
• Contribute to and execute the IAM roadmap with the Information Security Lead – Identity and Access Management, ensuring alignment with business, compliance and security objectives.
• Oversee the full IAM lifecycle including identity governance, privileged access management, authentication, and authorisation.
• Ensure access controls, policies, processes and procedures meet regulatory, audit, and security requirements.
• Drive modernisation initiatives such as zero trust, adaptive authentication and cloud based IAM.
• Collaborate with the wider business functions to embed IAM across enterprise services.
• Provide reporting and insights into IAM programme health, risks, and progress for senior leadership.
• Organise and manage the team to ensure operational coverage and that staff are appropriately skilled.
• Responsible for the delivery of resilient Identity and Access Management services to the Bank. This includes both processes and technologies covering Identity Management, Authentication and Identity Governance.
• Responsible for the processes and controls governing access to COTS and bespoke Banking tooling, including Role‑Based Access Control.
• Collaborate with engineering and business teams to facilitate delivery, including: Review and analysis of proposed technical solutions and business processes to identify appropriate security controls.
• Input and guidance to security related technical architecture and design decisions.
• Code review of features and critical security components.
• Advising on remediation of security issues and processes to address root causes.
• Develop policies, standards, processes, guidelines, and documentation for consumption by internal teams.
• Triage and management of IAM security events including, where necessary, participation in IAM security incident management.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you).
• An extra day’s holiday for your birthday.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
• 16 hours paid volunteering time a year.
• Salary sacrifice, company enhanced pension scheme.
• Life insurance at 4x your salary & group income protection.
• Private Medical Insurance with VitalityHealth including mental health support and cancer care.
• Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• Generous family‑friendly policies.
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.

Equal Opportunity Employer

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.