Operational Excellence Partner in Cardiff

Location - Cardiff & Southampton

Reporting to - Operations Change Delivery Manager

Closing date - Monday 25th May at 12pm

About Starling

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

Role Purpose

The Operational Excellence Partner is responsible for creating and maintaining BAU processes. They will play an integral part of change delivery across Operations, working alongside key stakeholders across the Bank. Responsibilities include:

• Ensuring that BAU processes are current and accurate and in a format for the end user to ‘bring to life’.
• Assisting in the creation of process improvements based on feedback and recommendations from stakeholders.
• Working closely with the Change Delivery Team to ensure initiatives are delivered.
• Helping to execute the operational strategy to support our growth.
• Ability to help design the appropriate solution to fix an issue.
• Help to create operating models, processes and controls for all aspects of Operations.
• Undertaking regular reviews of process/guidance documents.
• Engaging with relevant parties across the business to ensure that documents are up to date and giving the right information.
• Work to ensure that changes and updates are clearly communicated in a timely manner.

Knowledge

• Ability to effectively partner with dependency teams on a regular basis and build effective working relations.
• Strong verbal and written communication skills.
• Organised with the ability to balance workload and schedules with multiple priorities and ad hoc escalations.
• Competent in use of Management portal.
• Excellent communication, presentation, and interpersonal skills.
• Ability to influence and collaborate effectively at all levels of the organization.
• Proactive and results-oriented with a strong commitment to operational excellence.

Behaviours

• Acts as a role model and is an advocate for Starling's culture and values.
• Comfortable working in a fast paced environment.
• Ability to react and respond to change, often with short notice.
• Passionate about doing the right thing.
• Proactive, self motivated and able to manage workload with minimal supervision.

Why join Starling

• Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers.
• Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team.
• Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
• A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
• Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
• Company-enhanced salary sacrifice pension scheme (7% employer contribution).
• Private Medical Insurance with Vitality including mental health support and cancer care.
• Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• 25 days holiday (plus take your public holiday allowance whenever works best for you).
• An extra day’s holiday for your birthday.
• Life Insurance at 4x your salary.
• 16 hours of paid volunteering time a year.
• Ability to buy or sell annual leave.
• Generous family-friendly policies.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
• Incentivised refer a friend scheme.
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.

Our Commitment to Equality

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.